Field Service Technician

We Build Better Communities

Be Part of the Hawthorne Difference!

 Hawthorne Cat is a family-owned company that has led its markets for over 60 years in the sale, rental, and servicing of construction machinery and power generation equipment for industries on which our communities depend like agriculture, construction, marine, and government.

Every member of our team plays a significant role in our success.  Hawthorne Cat hires individuals who share our vision of Building Better Communities with our Customers and our values of Passion, Respect, Integrity, Dedication and Excellence (PRIDE).

If you are looking to build your future with an established, thriving company with countless opportunities for growth and advancement, you’ve come to the right place!  At Hawthorne Cat, we’re always looking for exceptionally skilled, hardworking individuals interested in contributing to our success and the success of the communities that we serve.

Our people are our most valuable asset. That’s why at Hawthorne Cat we are committed to a comprehensive employee benefit program that helps our employees stay healthy, feel secure, and maintain a work/life balance.

POSITION SUMMARY:  The Lead Service Technician assists and develops technicians in all phases of troubleshooting and repair of equipment in a manner that reflects the company’s vision. Serves as the main contact between the shop personnel and Technical Services Department concerning problems that arise during the repair of the equipment. The shop lead is also responsible for the leadership and development of technicians in their area.

ESSENTIAL FUNCTIONS:

1. Helps ensure a safe, productive, and clean working environment.
2. Guides and mentors workforce: troubleshooting, repairs, SIS, ET, TMI, SIMSi, DSN, etc.
3. Schedules repairs with Service Communicator in line with customer expectations.
4. Troubleshoots and repairs equipment.
5. Schedules/Performs new equipment pre-delivery inspections.
6. Communicates with customers for complaint/repair clarity as needed.
7. Assists workforce with proper service report writing.
8. Works with office staff on repair clarity.
9. Uses all test and diagnostic equipment available for machines and systems.
10. Follows specifications and procedures in service manuals and select the designated tools.
11. Measures and identifies new parts and components for reusability or replacement, orders new parts as required.
12. Upkeeps best practices as aligned with Service Excellence metrics.
13. Follows best practices to ensure contamination control guidelines.
14. Ensure service reports are completed in a timely manner to align the shop process with operations requirements.