Bluebird Kids Health

Position: Operations Coordinator

Department: Florida-Shared

Reports To:  Florida General Manager

Location: Florida

Travel: Frequent travel throughout Florida, including onsite support for new-practice and new-market launches

Position Summary

The Clinical Operations Coordinator supports high-performing operations across Bluebird Kids Health’s Florida practices. This role serves as a key resource for operational workflow standardization, oversight of regulatory processes within the practices—including the Vaccines for Children (VFC) Program, Lead Program, and Clinical Laboratory Improvement Amendments (CLIA)—support of new-practice launches, and provider scheduling infrastructure.

The Clinical Operations Coordinator partners closely with Market Leaders, Site Supervisors, providers, receptionists, medical assistants, and centralized support teams to establish reliable operational processes, identify performance and compliance gaps, provide hands-on training and support, and promote consistency across practices.

This role also supports the infrastructure and standardization of provider scheduling, including templates, paid time off (PTO) tracking, on-call schedules, Saturday coverage, holiday schedules, and provider onboarding and offboarding. The Coordinator is responsible for maintaining the systems and processes that support reliable execution while partnering with Market Leaders and local practice leadership on implementation.

Key Responsibilities

New-Practice and New-Market Launch Support

• Assist with and provide training for new-practice staff based on market needs, available resources, onsite team experience, and local training support.
• Provide approximately one week of pre-launch support and one week of post-launch support when appropriate, with additional onsite support based on market needs, team experience, or operational complexity.
• Provide hands-on support with staff training, workflow implementation, laboratory setup, scheduling infrastructure, and competency validation.
• Assist with rooming workflows, vaccine operations, laboratory procedures, point-of-care testing, clinical supplies, medication processes, equipment setup, and emergency-readiness processes.
• Observe operations following launch and address workflow, training, compliance, or execution gaps in real time.

Vaccine Operations and VFC Oversight

• Monitor compliance with VFC, Florida SHOTS, private vaccine, and organizational vaccine requirements in partnership with Market Leaders and practice leadership.