Billing & Follow-Up Specialist

Who are we and why should you join us?

BetterHelp is on a mission to remove the traditional barriers to therapy and make mental health care more accessible to everyone. Founded in 2013, we are now the world’s largest online therapy service, providing affordable and convenient therapy across the globe. Our network of over 30,000 licensed therapists has helped millions of people take ownership of their mental health and change their lives forever. And we’re not stopping there – as the unmet need for mental health services continues to grow, BetterHelp is committed to being part of the solution.

As a Billing and Follow-up Specialist, you'll be an important staff member in a newly formed department to bill and collect from insurance companies.  You will work in a team to ensure we follow best practices for billing and follow-up tasks to maximize insurance reimbursement.

What are we looking for?

We are looking for this candidate to possess experience in the healthcare sector, specifically within a back end revenue cycle function at a provider.  They should have a solid understanding of the claim submission and follow-up process, with general exposure to denials and cash posting tasks.  Strong communication and collaboration skills will also be important for the newly formed team to ensure a high level of success.

What will you do?

• Review and prioritize follow-up activities requiring claim edits or general payer follow-up
• Research claim denial issues and resolve them in a timely manner to release claims to payers
• Contact insurance companies to understand delays in processing claims or sending payments and identify next steps to resolve them
• Investigate payment variance situations to understand root cause and next steps to resolve them
• Capture follow-up activities with clear, descriptive notes within the workflow application
• Support transition of claims to other staff in department with denial and cash posting tasks, as needed
• Prioritize and drive issue resolution with any partnering department, like Credentialing or Customer Success
• Identify trends in payer behavior and surface them for leadership review

What will you NOT do?

• You will NOT worry about "runway", "cash left", or "how much time we have until the next round". We have the startup DNA but we're fully backed and funded, all the way to success.
• You will NOT be confined to your "job". You will get involved in product, marketing, business strategy, and almost everything we do.
• You will NOT be bogged down by office politics, ego, or bad attitude. Only positive, pleasure-to-work-with people are allowed here!
• You will NOT get yourself burned out. We work hard but we believe in maintaining a sustainable work/life balance. Really.

Can I work remotely?

Yes. We operate on PST and candidates in any time zone are welcome to apply. We ask employees to travel to our San Jose, CA office up to three times per year plus one company-wide offsite to collaborate in person and strengthen working relationships. Travel expenses are covered and reasonable accommodations are made for those under unique circumstances who cannot travel.

Requirements

• Minimum of 4 years of experience in the healthcare space, preferably in an existing role doing billing and follow-up functions with insurance companies on behalf of providers
• Understanding of the claim submission process and common pain points that delay payer acceptance and processing of bills
• Understanding of the cash posting and reconciliation process and common pain points that delay payment processing
• Exposure to clinicians that provide mental health and/or telehealth services
• Comfortable with ambiguity and wants to assist leaders in developing strong operational processes for a new department
• Desires an environment that fosters growth through open feedback and high autonomy
• Believes in our company's mission to provide professional, affordable, and personalized therapy in a convenient online format

Benefits

• Remote work with regular in-person bonding experiences sponsored by the company
• Competitive compensation 
• Holistic perks program (including free therapy, employee wellness, and more)
• Excellent health, dental, and vision coverage
• 401k benefits with employer matching contribution
• The chance to build something that changes lives – and that people love
• Any piece of hardware or software that will make you happy and productive
• An awesome community of co-workers

The salary range for this position is $ $33.00/hr –$38.46/hr. In addition to the base salary, this position is eligible for a performance bonus and the extensive benefits listed here (subject to eligibility requirements): Teladoc Health Benefits 2026. Total compensation is based on several factors – including, but not limited to, type of position, location, education level, work experience, and certifications. This information is applicable to all full-time positions.

_At BetterHelp we thrive on difference and individuality, and as part of the Teladoc Health family, we are proud to be an Equal Opportunity Employer. We never have and never will discriminate against any job candidate or employee due to age, race, ethnicity, religion, sex, color, national origin, gender, gender identity, sexual orientation, medical condition, marital status, parental status, disability, or Veteran status.

Notice to Candidates:
BetterHelp has been made aware of fraudulent job postings and unaffiliated third parties posing as our recruiting team – please know that we have no affiliation or connection to these situations. We only post open roles on our career page (betterhelp.com/careers) or reputable job boards like our official LinkedIn or Indeed pages, and all official BetterHelp recruitment emails will come from the domain @betterhelp.com. Our commitment is to ensure a safe and transparent hiring experience for all candidates.  We will never ask you for money, gift cards, or any form of payment during our hiring process, and we will never send money or checks to candidates. If you experience this, it is a scam.
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