Solutions Architect

Our healthcare system is the leading cause of personal bankruptcy in the U.S. Every year, over 50 million Americans suffer adverse financial consequences as a result of seeking care, from lower credit scores to garnished wages. The challenge is only getting worse, as high deductible health plans are the fastest growing plan design in the U.S.

Cedar’s mission is to leverage data science, smart product design and personalization to make healthcare more affordable and accessible. Today, healthcare providers still engage with its consumers in a “one-size-fits-all” approach; and Cedar is excited to leverage consumer best practices to deliver a superior experience.

U.S. healthcare is frustrating and deeply flawed. Cedar’s mission is to drive better outcomes for everyone involved, including providers, insurance companies and the people they serve. At a time when consumer-friendly healthcare experiences are more critical than ever, our platform is uniquely equipped to solve problems that lead to billing issues and administrative waste. At Cedar, know that your work will have a meaningful impact on people’s lives.

The Role:

The Delivery organization owns the process of getting our new clients from implementation kickoff through launch to stability and handoff to the client management team. We're seeking a Senior Solutions Architect to lead the integration of Cedar's platform to our clients' healthcare management platforms. Solutions Architects are among the first "Cedarians" our clients get to know and are adept at building those client relationships alongside Cedar's other commercial teams. Simply put, Cedar doesn't realize its vision of improving the patient financial experience without our implementation team.

Cedar is committed to a flexible work environment, so this, as well as many of our roles, is U.S. remote-friendly.

Responsibilities:

• Conduct technical and operational discovery with clients to define requirements, dependencies, and implementation risks.
• Translate client data structures and file formats into Cedar’s infrastructure, schemas, and integration design.
• Lead data validation and UAT efforts to identify root causes, resolve data mismatches, transformation issues, and load failures, and confirm the solution performs as expected across data quality, access, functionality, and performance.
• Ability to communicate complex concepts to technical and operational stakeholders regarding networking, security, change approval processes, user authentication, and technical reviews.
• Manage multi-threaded, complex projects and succinctly convey progress against goals/milestones.
• Serve as the voice of the customer to internal stakeholders - engineering teams, account management, and product managers.
• Critical thinking through ambiguity in technical and operational workflows. Solutions should meet client requirements and a high bar for technical sustainability and quality.
• Comfortable operating independently on ambiguous projects while balancing multiple concurrent workstreams, making sound tradeoff decisions, and grounding decisions in core technical concepts.
• Thoughtful in using AI and other emerging technologies in day-to-day work to accelerate analysis, documentation, troubleshooting, and execution while maintaining strong judgment and accuracy.
• Curious about new technologies and motivated to apply them pragmatically to improve delivery quality, efficiency, and team effectiveness.

Skills & Experience:

• 8-10 years of professional experience, with 5+ years experience in client-facing roles driving technical project leadership in an enterprise setting
• Background working with any of the following: enterprise health care systems, digital consumer payments or backend payment processing technologies, enterprise system integrations or an Electronic Health Record company.
• Comfortable working with data structures, relational databases, and cloud infrastructure
• Strong analytical capabilities with high proficiency in SQL. Experience with Python and API integrations is preferred.
• Effective and credible leading outcomes-focused client conversations
• Experience communicating clear technical and business requirements to engineering
• You feel comfortable working in a thriving entrepreneurial environment and have some level of comfort navigating through times of ambiguity.
• Lastly, you should be excited about Cedar's mission of improving the healthcare financial experience

Applicants must be currently authorized to work in the United States on a full-time basis.

Compensation Range and Benefits

• Salary Range*  - $165,750 - 195,000
• This role is also bonus and equity eligible 
• This role offers a competitive benefits and wellness package

*Subject to location, experience, and education

#LI-RD1   #LI-REMOTE

What do we offer to the ideal candidate?

• A chance to improve the U.S. healthcare system at a high-growth company! Our leading healthcare financial platform is scaling rapidly, helping millions of patients per year
• Unless stated otherwise, most roles have flexibility to work from home or in the office, depending on what works best for you
• For exempt employees: Unlimited PTO for vacation, sick and mental health days–we encourage everyone to take at least 20 days of vacation per year to ensure dedicated time to spend with loved ones, explore, rest and recharge
• 16 weeks paid parental leave with health benefits for all parents, plus flexible re-entry schedules for returning to work
• Diversity initiatives that encourage Cedarians to bring their whole selves to work, including three employee resource groups: be@cedar (for BIPOC-identifying Cedarians and their allies), Pridecones (for LGBTQIA+ Cedarians and their allies) and Cedar Women+ (for female-identifying Cedarians) 
• Competitive pay, equity (for qualifying roles), and health benefits, including fertility & adoption assistance, that start on the first of the month following your start date (or on your start date if your start date coincides with the first of the month)
• Cedar matches 100% of your 401(k) contributions, up to 3% of your annual compensation
• Access to hands-on mentorship, employee and management coaching, and a team discretionary budget for learning and development resources to help you grow both professionally and personally

About us 

Cedar was co-founded by Florian Otto and Arel Lidow in 2016 after a negative medical billing experience inspired them to help improve our healthcare system. With a commitment to solving billing and patient experience issues, Cedar has become a leading healthcare technology company fueled by remarkable growth. "Over the past several years, we've raised more than $350 million in funding & have the active support of Thrive and Andreessen Horowitz (a16z).

As of November 2024, Cedar is engaging with 26 million patients annually and is on target to process $3.5 billion in patient payments annually. Cedar partners with more than 55 leading healthcare providers and payers including Highmark Inc., Allegheny Health Network, Novant Health, Allina Health and Providence.