Retail Manager

HOURGLASS COSMETICS - Retail Manager, Taiwan

Connected by creativity and driven by purpose. Hourglass Cosmetics is a vegan and cruelty-free beauty brand, redefining luxury cosmetics with high-performance products, innovative formulas, and award-winning franchises. Recognized by Forbes, Fast Company and Time Magazine as one of the most inventive beauty companies, Hourglass leads the industry with its breakthrough products and its commitment to animal welfare. Founded in 2004, Hourglass is globally available in 32 markets and over 4,600 doors including Sephora, Ulta, Neiman Marcus, Selfridges, Space NK and more. Hourglass became part of the Unilever Prestige division in 2017. Discover more about the Hourglass brand story and mission on our website hourglasscosmetics.com

The Retail Manager, Taiwan is an essential team member responsible for driving sales of all points of sales in Taiwan maintaining the Hourglass family spirit, team engagement and maximise sales opportunities. The scope of the role includes, but is not limited to: managing training and coaching frontline teams to deliver customer experience that is in accordance with brand standards, making sure counter presentation reflect brand standards, counter operations including monthly roster, leave management and maintaining commission and incentive schemes and operationalizing marketing and visual merchandising initiatives ensuring that it is well positioned to maximise business results

The ideal candidate is an excellent manager, team energizer, great communicator driven to deliver sales targets and a strong relationship builder. This role will be based in Taiwan and will report to the General Manager, Asia who is based in Hong Kong.

WHAT YOU’LL DO

• Inspire and energize the front line teams
• Responsible for retail targets and develop monthly sales plan to maximise sales, customer and product focuses
• Responsible for the front line teams - to ensure they reach sales targets, receive sales and artistry education, adhere to grooming guidelines and maintain high engagement with the brand
• Manage with the front line teams to deliver the customer experience that adheres to brand standards to drive repeat purchase and customer loyalty
• Work with Global Education team to ensure execution of trainings for the front line teams and retail partners.
• Work with the Commercial Operations Manager to ensure stock supply is optimal and balanced across locations
• Ensure frontline teams are adhering to processes for proper stock management and other operational processes
• Work with Marketing Director on initiatives and/or activations to drive sales and improve customer experience. Support with on ground execution as needed
• Work with Marketing and Visual Merchandising teams to ensure all counters have the latest seasonal updates and are maintained according to brand standards
• Gather, report and communicate customers' feedback on service, customers and product
• Measure, track and analyze key KPIs to enhance results
• Keep abreast with industry, market trends and best practices

WHAT YOU’LL GAIN

• Exposure and experience in building an expanding a fast growing luxury brand
• A holistic and cross-functional understanding of the luxury beauty industry
• Global perspective, interacting with global and international counterparts regularly
• Entrepreneurial culture, with ownership of your functional area
• An exciting career path within a high growth company

YOU’LL LOVE THIS JOB IF: 

• You are highly STRATEGIC: You are able to build effective plans that support brand and business goals.
• You are a strong TEAM LEADER: You are able to work across many cultures, motivate and build teams.
• You are ENTREPRENEURIAL: You are innovative, business minded and forward-thinking in your approach.
• You are extremely ORGANIZED: You can priorities and still be involved and aware of the detail
• You are AGILE: You adapt well to changing needs and priorities, and are able to pivot easily to achieve goals and deadlines
• You are PASSIONATE about beauty: You are eager to learn and absorb all things related to the beauty industry. 

QUALIFICATIONS

• Minimum 10 years of experience within the luxury beauty industry
• An excellent communicator working with different teams within the organization
• Strong managerial experience with sales team
• Highly numerate – strong analytically
• Highly organized with prioritization skills.
• Passion for the luxury cosmetics field
• Must be self-motivated with an entrepreneurial mindset.
• Adaptable, resourceful and forward thinking