Care Operations Associate
US$30 / hr base salary
Posted 14 Oct 2026
Advertised as “Care Operations Associate (1099 Contract)”
BranchFactor Summary
The original posting with the fluff stripped out
- Expected experience
- 1–3 yrs
- Management level
- Individual contributor
- Employment
- Remote
- Contract
- Contract
| Base salary | US$30 / hr |
|---|
Study levelCertificate
Field of studyBusiness, Healthcare Administration (or related)
Study levelAssociate degree or higher
Company Overview
Mantra Health is an award-winning digital mental health provider on a mission to make evidence-based care more accessible to students. We partner with colleges and universities to offer comprehensive virtual mental health services, including therapy, psychiatry, 24/7 crisis care, emotional wellness coaching, and self-care content.
Our technology solutions seamlessly integrate with campus health systems to enhance student well-being and improve graduation rates. Recognized as a leader in digital mental health, Mantra Health was named a Rising Star by the UCSF Digital Health Awards and won Juniper Research’s Gold Star for Best Digital Therapeutic Solution. Today, our programs support over 900,000 students across 125+ campuses, including Penn State, MIT, and Miami Dade College.
We’ve raised over $34m from leading investors. We’re looking for ambitious, talented, action-oriented individuals to join us in shaping the future of student mental healthcare.
About the Role
We are seeking a Care Operations Contractor (1099) to ensure smooth and efficient student care journeys by providing support to students and our clinic providers on a project basis. This role requires a high attention to detail, strong understanding of healthcare operations, excellent communication skills, and a commitment to customer satisfaction. The contractor will be responsible for resolving inquiries, troubleshooting issues, and guiding stakeholders through various healthcare processes.
What You’ll Do
- Serve as the primary point of contact for administrative care support inquiries via phone, email, and chat, providing accurate, policy-aligned responses and ensuring compliance with all privacy and documentation standards.
- Assist students with navigating online portals, activating care, scheduling appointments, and supporting their continuity of care process.
- Collaborate with clinical providers, technical support, partner success and other internal teams to resolve complex issues and ensure seamless patient care.
- Document all interactions and resolutions thoroughly and accurately in the customer relationship management (CRM) system and electronic health record (EHR).
- Identify and escalate urgent or sensitive issues to appropriate personnel for immediate resolution.
- Contribute to the development and continuous improvement of care operations workflows, standard operating procedures (SOPs), and training resources.
- Handle complaints and concerns with sensitivity and professionalism, striving for positive outcomes.
- Participate in training sessions and team meetings to enhance knowledge and skills.