Workforce Management Analyst
US$30 / hr base salary
Posted 29 Sep 2026
Advertised as “Workforce Management Analyst (Remote)”
BranchFactor Summary
The original posting with the fluff stripped out
- Expected experience
- 2+ yrs
- Management level
- Individual contributor
- Employment
- Remote
- Contract
- Full-time
| Base salary | US$30 / hr |
|---|
Job Title: Workforce Management Analyst (Remote)
Location: Remote - United States
Employment Type: FT Hourly
Compensation: $30 per hour
About CareTalk Health
CareTalk Health is a fully remote, nationwide virtual medical practice. We partner with Medicare Advantage plans to deliver Annual Wellness Visits and close care gaps, reaching members wherever they are. We believe virtual care isn't a compromise — it's care delivered the way patients actually want it. Our job is to make that experience simple, reliable, and human.
About the Role
We're looking for a Workforce Management (WFM) Analyst to own forecasting, capacity planning, and analytics across our virtual clinic. You’ll support scheduling and staffing for all key roles — Patient Support Specialists (PSS), RNs, and Providers.
This is a hands-on analytical role, not a traditional WFM seat. You will build and refine forecasts working alongside AI tools we’ve developed in-house. We’re looking for someone genuinely curious about applying large language models (LLMs) and AI to forecasting and planning problems — comfort and curiosity here matter more than years on any one platform.
Schedule
This is a full-time role working Monday – Friday 9am – 6pm ET. Some flexibility is needed based on clinic hours, which may include occasional evenings and Saturdays.
Key Responsibilities
What You'll Do
- Forecast contact and demand volume and build capacity/staffing plans across teams -- forecasting and analytics will be roughly 75% of the role.
- Monitor queues and staffing in real time, tracking adherence and service levels throughout the day and making intraday adjustments to keep coverage on target.
- Flag and respond to intraday risks — volume spikes, absences, and shifting demand — and communicate recommended adjustments to operations.
- Pull and combine source data from multiple inputs and analyze it to produce actionable staffing recommendations.
- Use our AI-powered tools — and your own prompting and experimentation with LLMs — to generate, test, and validate forecasts against historical performance.
- Build and maintain reporting on key WFM metrics: occupancy, adherence, service levels, and staffing accuracy.
- Account for clinician licensing constraints (including multi-state licensure) when planning clinician coverage, so the right licensed staff are available for the right patients.
- Collaborate with operational leadership to flag risks and recommend adjustments.