ML/AI Platform Engineer

Who are we and why should you join us?

BetterHelp is on a mission to remove the traditional barriers to therapy and make mental health care more accessible to everyone. Founded in 2013, we are now the world’s largest online therapy service, providing affordable and convenient therapy across the globe. Our network of over 30,000 licensed therapists has helped millions of people take ownership of their mental health and change their lives forever. And we’re not stopping there – as the unmet need for mental health services continues to grow, BetterHelp is committed to being part of the solution.

As a Staff ML/AI Platform Engineer at BetterHelp, you’ll join a diverse team of licensed clinicians, engineers, product pros, creatives, marketers, and business leaders who share a passion for expanding access to therapy. And as a mental health company, we take employee mental health just as seriously as we do our mission. We deeply invest in our team’s well-being and professional development, because we know that business and individual growth go hand-in-hand. At BetterHelp, you’ll carve your own path, make an immediate impact, and be challenged every day – with a supportive community behind you the whole way.

What are we looking for?

BetterHelp is looking for a Staff ML/AI Platform Engineer to join its data team. BetterHelp intends to work on a series of interesting AI driven projects. The ideal candidate should have a combination of experience in platform engineering, machine learning, and software engineering.

As a Staff ML/AI Platform Engineer on the team, you will be responsible for doing platform work to help productionizing and scale AI/ML products. You will also assist ML Engineers and Data Scientists in deploying their code into production. You will have a pivotal role in our organization and you will work closely with DevOps Engineering, Software Engineers, and Data Engineers.

This is an exceptional opportunity for those who want to lead machine learning efforts and make an impact while working in one of the fastest growing businesses in the bay area. This role will work closely with the Sr. Director of ML/Data Engineering and will have an important role in setting up the direction of the machine learning efforts, hiring successful talent, and mentoring junior data scientists and engineers.

What will you do?

• Design, prototype and productionize scalable AI/machine learning models
• Play a critical in setting up the best practices in machine learning, setting direction of the machine learning platform
• Develop frameworks, pipelines, libraries, utilities and tools that process massive data for ML tasks
• Partner with ML engineers and data scientists to troubleshoot and optimize complex ML pipelines