Finance Operations Coordinator

Who we are

At CarGurus (NASDAQ: CARG), our mission is to give people the power to reach their destination. We started as a small team of developers determined to bring trust and transparency to car shopping. Since then, our history of innovation and go-to-market acceleration has driven industry-leading growth. In fact, we’re the largest and fastest-growing automotive marketplace, and we’ve been profitable for over 15 years.

What we do

The market is evolving, and we are too, moving the entire automotive journey online and guiding our customers through every step. That includes everything from the sale of an old car to the financing, purchase, and delivery of a new one. Today, tens of millions of consumers visit CarGurus.com each month, and ~30,000 dealerships use our products. But they're not the only ones who love CarGurus—our employees do, too. We have a people-first culture that fosters kindness, collaboration, and innovation, and empowers our Gurus with tools to fuel their career growth. Disrupting a trillion-dollar industry requires fresh and diverse perspectives. Come join us for the ride!

Role overview

We’re looking for a detail-oriented and motivated Finance Operations Coordinator. This role is ideal for someone eager to learn, thrive in a fast-paced environment, and make an immediate impact by supporting billing, payments, and customer account maintenance. You’ll be part of the front line for our Finance Operations team, working directly with customers and cross-functional partners to ensure accuracy, timeliness, and excellent customer experience.

What you'll do

• Respond to incoming cases and phone calls related to billing, payments, and account inquiries.
• Ensure timely and accurate resolutions while meeting individual and team KPIs.
• Create credits and maintain customer account balances while adhering to internal approval policies.
• Support cross-functional teams including Sales, Sales Operations, and Collections to resolve customer issues and improve processes.
• Maintain and update customer master data in our financial systems to ensure integrity and consistency.
• Identify trends or recurring issues and communicate them to leadership for continuous improvement.
• Perform additional administrative or operational tasks as needed to support the Finance Operations team.

What you'll bring

• 1–3 years of experience in AR, Billing, or Customer Support.
• Bachelor’s degree in business, Finance, Accounting, or related field preferred.
• Strong attention to detail with the ability to work quickly and accurately under pressure.
• Excellent written and verbal communication skills for customer-facing interactions.