Network Operations Manager

Natera is seeking a hands-on, highly accountable Senior Manager of Network Operations to be our Austin site lead. This position will lead the day-to-day operations, reliability, and continuous improvement of a global enterprise network supporting critical healthcare and genomic operations.

This role is responsible for managing a distributed network operations team, ensuring high availability across LAN, WAN, wireless, firewall, cloud, and on-premise environments. The Senior Manager will partner closely with Infrastructure, Information Security, DevOps, Engineering, and Lab/Business Operations teams to support a secure, scalable, and resilient network environment.

The ideal candidate brings strong technical depth, operational discipline, and people leadership experience. This individual will help execute network modernization initiatives, improve observability and incident response, maintain compliance with change management and regulatory controls, and ensure the network team delivers consistent, reliable support to the business.

Key Responsibilities

• Manage the stability, performance, security, and availability of Natera’s global enterprise network, including LAN, WAN, SD-WAN, wireless, firewalls, VPN, cloud, and on-premise environments.

• Lead a team of network engineers, providing coaching, prioritization, and technical guidance.

• Execute network operations initiatives aligned with the broader IT infrastructure strategy, including automation, resiliency, lifecycle management, and performance improvements.

• Serve as an escalation point for high-severity network incidents, coordinating troubleshooting, communication, root cause analysis, and service restoration.

• Remain hands-on with network design, configuration, troubleshooting, optimization, and implementation activities as needed.

• Partner with Information Security on firewall policy management, segmentation, remote access, vulnerability remediation, and secure network architecture practices.

• Support network capacity planning, hardware/software lifecycle refreshes, redundancy improvements, and operational risk reduction efforts.

• Improve monitoring, alerting, and observability practices using tools such as SolarWinds, LogicMonitor, Wireshark, NetFlow, SNMP, and related platforms.

• Ensure network changes follow established change management, documentation, compliance, and operational governance processes.

• Maintain and improve operational KPIs such as uptime, incident volume, MTTR, change success rate, alert quality, and recurring issue reduction.