Robot Support Associate

About Nimble

Nimble is an AI robotics company building the autonomous supply chain to power fast, efficient and economical commerce. We’re training robot AGI to power a proprietary generalist supply chain superhumanoid, the first robot in the world capable of performing thousands of tasks across the supply chain. We’ve raised over $220M at over $1B valuation and formed a strategic alliance with FedEx to build a national network of autonomous warehouses capable of generating many billions in annual revenue. We are a hardcore and obsessed team of the world’s best engineers and operators. If you are obsessed with your craft, enjoy a high-intensity and fast moving high impact environment, are super high agency in getting hard things done and want to be part of building the world’s most legendary robotics company at the most pivotal moment in history, we want to work with you.

We are on a mission to empower and inspire mankind to accomplish legendary feats by inventing robots that liberate us from the menial. We will accomplish this by training robot AGI to invent and build the Autonomous Supply Chain – everything from the inside of factories and warehouses to your front door – powered by generalist superhumanoids.

Our founding team comes from the AI labs at Stanford and Carnegie Mellon and our board of directors include famed robotics and AI legends including Fei-Fei Li (Chief Scientist of AI at Google and Director of Stanford’s AI Lab), Marc Raibert (founder of Boston Dynamics), and Sebastian Thrun (founder of GoogleX, Waymo; Stanford Professor and considered the father of autonomous vehicles).

Let’s be legendary.

  Link: Nimble Closes $106 Million Series C Funding Round, Scales Fully Autonomous Fulfillment with FedEx    Link: FedEx Announces Expansion of FedEx Fulfillment With Nimble Alliance   Why Join Nimble? At Nimble, we are committed to building legendary products, a legendary team, and a legendary legacy. Join us and become part of an ambitious, humble, and resourceful culture where your work will leave a lasting impact on the future of robotics and commerce.   Nimble's Core Values: Be relentlessly resourceful - Challenge conventions and overcome obstacles. Be legendary - Be the very best and do work that inspires. Be humble - Prioritize growth, learning, and doing whatever is needed to further the mission. Be dependable - Take ownership and deliver with high agency.   The Role The Robotics Support Associate is responsible to monitor in real-time a fleet of autonomous fulfillment robots, swiftly resolving hardware and software errors, and ensuring optimal flow across the facility. You will partner with frontline operations, Service technicians to achieve daily production goals. You will closely collaborate with Engineering to troubleshoot edge cases, track performance patterns, and drive continuous system improvements

Responsibilities

• Monitor fleet management interface to ensure continuous, uninterrupted throughput of autonomous systems.

• Track key operational metrics and proactively address bottlenecks.

• Quickly respond to system alerts, physical robot faults, pathing jams, and hardware exceptions

• Perform basic physical and digital triage to safely clear error states, recover stalled robots and return them to active service without compromising shift pace.

• Use our tracking system to log detailed fault/bug reports, capturing necessary information to root cause incidents. 

• Partner with the appropriate engineering teams to diagnose recurring hardware, software, or sensor failures.

• Participate in root-cause analysis (RCA) sessions and assist in testing or validating new firmware, software patches, and hardware retrofits on the live floor.

• Keep clear line of communication with on the floor operations and Service to achieve daily production goals

• Enforce safety protocols when operating on the grid and the control mezzanine.

Qualifications

• One or more years of experience in a similar role working in an automated warehouse, manufacturing facility, autonomous fleet monitoring or technical operations environment
• Comfortable navigating complex software dashboards, fleet management software, and basic hardware diagnostics.
• Strong problem solving and troubleshooting skills; ability to remain calm and decisive during high-volume operational incidents.
• Excellent verbal and written communication skills and ability to work in a fast paced environment involving quickly changing priorities and ability to handle stressful situations
• Working knowledge of google suite
• Working knowledge of WMS systems
• Working knowledge of OSHA regulations
• Dedicated, hard working and quick learner

Additional Requirements

• Must be able to stand/walk for up to 12 hours
• Regular bending, stretching and reaching both below the waist and above the head
• Warehouse environment with variable noise levels, lighting conditions and temperature variation 
• Required to work and walk at elevated heights, using fall protection equipment.
• Frequently required to stand, walk, sit, climb, balance, stoop, kneel, crouch, or crawl to access necessary equipment.
• Occasionally required to smell, using odors to determine process or equipment problems.  
• Regularly lift and/or move up to 20 pounds, frequently lift and/or move up to 40 pounds, and occasionally be required to lift and/or move more than 50 pounds. 

Compensation

The pay range for this position at the start of employment is expected to be between $25.00 - $27.00/hr. Your exact offer may vary depending on multiple individualized factors, including job-related knowledge, skills, and experience.   Culture: We embrace challenges and strive to make the impossible possible each day. We’re not in this to do what’s easy or to be mediocre. We want to create something legendary and leave our mark on the world. We’re ambitious, we’re gritty, we’re humble and we’re relentlessly resourceful in pursuit of our goals. If this sounds like you then you might be a great fit!   Nimble Robotics, Inc. is an equal opportunity employer. We make all employment decisions based solely on merit. We provide equal employment opportunity to all applicants and employees without discrimination on the basis of race, color, religion, national origin, ancestry, disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, sexual orientation, age, military or veteran status, or any other characteristic protected by applicable state, federal or local laws.   Nimble's Benefits   Flexible Time Off Enjoy the time you need to travel, rejuvenate, and connect with friends and family.   Health Insurance Nimble provides medical, dental, and vision insurance through several premier plans and options to support you and your family.   Paid Parental Leave Enjoy paid bonding time following a birth.   Commuter Benefits Take the stress out of commuting with access to fully paid parking spots.    Referral Bonus Get a cash bonus for any friend or colleagues that you refer to us that we end up hiring.    401k Contribute towards a 401k for retirement planning.