Partner Success Manager

About Zipline

Zipline is the world’s largest and most experienced drone delivery service. We are on a mission to serve all humans equally by ensuring access to food, medicine and essential goods anytime, anywhere. We design, build, and operate the world’s largest autonomous logistics system, delivering critical supplies quickly and reliably. Today, Zipline operates on four continents, makes a delivery somewhere in the world every 30 seconds, and has completed millions of deliveries to date, including blood, vaccines, medical supplies, food, and retail products. 

Our customers include the world’s largest and most prominent healthcare systems, governments, retailers, restaurants and global businesses who rely on us to save lives, reduce emissions, increase economic opportunity, and provide delivery from point A to point B as fast as possible. The drone is only 15% of what we’ve built to enable seamless, reliable, global operations.

Our system strengthens supply chains, reduces congestion, and gives people time back. With more than 140 million commercial autonomous miles safely flown, Zipline is redefining access to healthcare, consumer products, and food across the globe.

We operate at a global scale and are looking for practical problem solvers who thrive on real-world challenges and rapid growth. Our team is motivated by building systems that have a direct, meaningful impact on people’s lives and by scaling the future of logistics. We are seeking people who sculpt from first principles, enjoy facing adversity, and can do the impossible at record breaking speeds.

 

About You and The Role 

Zipline is building the future of instant delivery. As a Partner Success Manager, you will help us activate new partners in Phoenix and work with our broader team to help our restaurant and retail partners build their business on our platform.

In this role you will directly own the relationship with our Phoenix restaurants and retail partners.  You will be responsible for launching new restaurant and retail sites with our drone delivery service, building trusted relationships with the local restaurant and store managers at these sites, and identifying opportunities to grow the business. You are our important ‘eyes and ears’ on the ground - providing insights on pain points and identifying new product features and capabilities.

To do this role well, you will need to be curious, pragmatic and customer obsessed. You should be a structured thinker and action oriented – able to coordinate across multiple teams to develop a plan and drive execution. Finally, you should be a self-starter who is comfortable with ambiguity and adapting to a changing environment.

This role will be based locally in Phoenix, Arizona.

What You'll Do 

• Collaborate with Zipline’s partners to understand their operations, identify their business objectives, and develop a strong day to day operating partnership
• Work cross-functionally to launch and expand Zipline’s service to partners, identify & solve challenges, and drive continuous improvement
• Establish regular communication with the local management at our restaurants and retail partners sites - building a trusted relationship and deep rapport
• Gather customer insights, analyze data, and report relevant findings to both identify growth opportunities as well as guide our product roadmap 
• Proactively engage with customer stakeholders to build long-lasting trust
• Advocate for customer needs to help drive product and service improvements, ensuring that our business is developing with our customers as a top priority

What You'll Bring 

• 3+ years of experience in partner success, customer success or field  operations - ideally in a delivery marketplace, retail, restaurant or ecommerce environment
• Demonstrated experience working collaboratively in cross-functional teams
• Demonstrated experience of pragmatic problem solving and driving initiatives
• Ability to build trust quickly because you are authentic, direct, and have strong empathy for customers
• Organization and analysis - you use data to make decisions
• Confident presenting complex solutions in a way that inspires your audience
• Familiarity with the business models and value drivers for delivery marketplaces (e.g. Uber Eats, DoorDash), retailers and restaurants
• A focus on continuous learning - it’s how we made it this far!

What Else You Need to Know   

This role is based out of the Phoenix region. 

The starting cash range for this role is $100,000 - 135,000. Please note that this is a target, starting cash range for a candidate who meets the minimum qualifications for this role. The final cash pay for this role will depend on a variety of factors, including a specific candidate's experience, qualifications, skills, working location, and projected impact. The total compensation package for this role may also include: equity compensation; discretionary annual or performance bonuses; sales incentives; benefits such as medical, dental and vision insurance; paid time off; and more.

Zipline is an equal opportunity employer and prohibits discrimination and harassment of any type without regard to race, color, ancestry, national origin, religion or religious creed, mental or physical disability, medical condition, genetic information, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, gender expression, age, marital status, military or veteran status, citizenship, or other characteristics protected by state, federal or local law or our other policies.   We value diversity at Zipline and welcome applications from those who are traditionally underrepresented in tech. If you like the sound of this position but are not sure if you are the perfect fit, please apply!

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in Zipline ’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.