System Administrator

Why Join Exadel

We’re an AI-first global tech company with 25+ years of engineering leadership, 2,000+ team members, and 500+ active projects powering Fortune 500 clients, including HBO, Microsoft, Google, and Starbucks.

From AI platforms to digital transformation, we partner with enterprise leaders to build what’s next.
What powers it all? Our people are ambitious, collaborative, and constantly evolving.

What You’ll Do

• Respond to common user questions and provide clear, accurate information about available IT services.
• Communicate with users regarding the status, progress, and resolution of reported issues.
• Troubleshoot and resolve routine hardware, software, network, VPN, and endpoint incidents using established procedures and tools.
• Escalate issues that require additional technical expertise or authorization.
• Report the status of assigned tasks and communicate risks or impediments promptly.
• Create, update, and maintain tickets, task hierarchies, and related links in Jira.
• Perform assigned tasks under direct supervision and participate in required team meetings.
• Contribute to technical discussions and communicate effectively with team members and internal stakeholders.
• Update hardware and software inventories, standard records, operational lists, and supporting documentation.
• Perform routine system-administration procedures using documented instructions or guidance from experienced System Administrators.
• Deploy, configure, and troubleshoot required endpoint agents and corporate applications.
• Support endpoint updates, configurations, and basic security controls.
• Assist with hardware and software tracking for employee workstations.
• Follow Exadel’s information-security requirements and report suspected security incidents promptly.
• Adhere to all organizational policies, procedures, and technical standards.
• Continuously develop your technical knowledge and professional capabilities.

What You Bring

• Basic practical knowledge of Windows, Linux, or macOS.
• Familiarity with endpoint software deployment, system configuration, operating-system updates, and basic troubleshooting.
• Ability to use command-line utilities and system or event logs to investigate common issues.
• Basic understanding of TCP/IP networking concepts.
• Familiarity with DNS concepts, including record types, recursive resolution, caching, and manual queries.
• Basic understanding of DHCP and firewall functionality.
• Ability to use diagnostic tools such as Ping and Traceroute.
• Ability to configure and troubleshoot basic OpenVPN connections on endpoint devices.