Director of Technology Operations

Joining McNees Wallace & Nurick LLC means becoming part of a team that values your voice, your growth, and your impact on clients, colleagues, and the communities we serve. Since 1935, McNees has been a trusted, client-focused law firm delivering practical, results-driven legal solutions with integrity and a client-first philosophy. We are a full-service firm with more than 170 attorneys and 350 professionals, committed to excellence across a wide range of practice areas and industries.

At McNees, we are guided by our core values of authentic relationships, excellence, growth, and balance to foster collaboration and innovation. We support your success through mentorship, leadership development, and continuous learning opportunities. Our commitment to community runs deep, with a strong tradition of stewardship through pro bono work, charitable initiatives, and civic engagement. We also prioritize flexibility and well-being with a family-focused culture, reasonable revenue hour expectations, and technology that drives efficiency.

If you’re looking for an opportunity to do meaningful work with people who value integrity and collaboration, you’ll feel at home at McNees.

McNees, Wallace & Nurick is actively seeking a Director of Technology Operations to join our Information Technology department. At McNees, we believe our people are our greatest asset. We foster a culture of integrity, innovation, and collaboration - where your ideas matter, and your contributions make a real impact. This position would lead the day-to-day delivery, reliability, and continuous improvement of technology services that support attorneys and professional staff across multiple offices. Reporting directly to the CIO, this leadership role oversees technology training, service desk operations, and cloud and infrastructure services while helping shape the future of technology through innovation, automation, and scalable operational strategies.

Responsibilities

• Lead, mentor, and develop teams across technology training, service desk, and cloud & infrastructure operations. 
• Foster a culture of accountability, continuous improvement, collaboration, and operational excellence. 
• Partner with the CIO to establish operational priorities, budgets, and technology roadmaps aligned with firm objectives.
• Oversee the successful delivery and adoption of new technology initiatives and organizational change management efforts.
• Manage vendor relationships, contract negotiations, and service level performance. 
• Define, monitor, and report on KPIs and SLAs across technology operations. 
• Lead workforce planning, hiring, employee development, and succession planning initiatives.