Upsell Consultant

At Constant Contact, we are seriously awesome people who take ownership and make an impact by operating with the mindset, integrity and courage of a small business owner. There’s something so profoundly rewarding about knowing that your work is empowering people everywhere to pursue their dreams.  Here, we all play an integral part in helping business owners, entrepreneurs, non-profits and individuals to succeed by giving them all the help and tools they need to grow online. We’re energized by new challenges and new possibilities-and we’re just getting started!

As an Upsell Consultant at Constant Contact, you’ll work with current and former customers to help them get greater value from our suite of digital marketing products. Through value-based conversations, you’ll seek to understand each customer’s needs, educate them on relevant tools and features, and recommend package upgrades and add-on solutions that support their marketing goals.

You’ll also execute winback strategies by connecting with former customers, understanding why they left, and identifying opportunities to regain their business. We’re seeking energetic, driven, and results-oriented individuals who are passionate about helping small businesses succeed.

This is a hybrid role requiring 3 days per week in our Waltham, MA office.

What you’ll do:

• Make a high volume of outbound calls to warm leads and former customers. 100+ dials a day
• Identify opportunities for package upgrades and add-on solutions that increase customer value, spending, and retention.
• Apply a foundational sales methodology to conduct value-based conversations, understand customer needs, and recommend solutions that support their marketing goals.
• Educate customers on relevant products, features, packages, and add-on functionality.
• Execute winback strategies by engaging former customers who left 90 or more days ago, understanding why they left, and identifying opportunities to regain their business.
• Navigate customer questions, concerns, and objections throughout the sales process.
• Maintain accurate and timely records of customer interactions, follow-up activities, and sales outcomes in Salesforce.
• Consistently achieve established sales quotas and monthly conversion, productivity, and quality targets.
• Apply coaching and performance feedback to strengthen sales effectiveness and results.
• Deliver a positive and professional customer experience during every interaction.

Who you are:

• Bachelor’s degree or at least one year of relevant sales experience, preferably in an inside-sales, technology, or high-volume environment.
• Passionate about helping small businesses succeed.
• Motivated to deliver results and achieve individual goals and targets.
• Able to understand customer needs and communicate the business value of software solutions.
• Comfortable navigating customer questions, concerns, and objections.
• An exceptional and persuasive verbal and written communicator.
• Organized and able to manage a high volume of customer interactions and follow-up activities.
• Coachable, adaptable, and willing to adjust your approach based on feedback and results.
• Able to develop and maintain strong knowledge of Constant Contact’s product suite and support processes.
• Experience working with small businesses is preferred.
• Experience using Salesforce, Google Workspace, or similar platforms is preferred.

**The on target earnings for this role are $68,000+

Why You’ll Love Us:

• We celebrate one another’s differences. We are proud of our culture of diversity and inclusion, and we're always working hard to strengthen and improve this culture. We have programs in place that bring us together on important issues and provide educational opportunities for all employees. 
• Join the experts. If you're passionate about supporting businesses and organizations, you won’t find a better spot to share your talent. We’re dedicated to improving the quality of our product from a customer standpoint and have a true desire to enable the success of businesses, non-profit organizations, and community groups.
• You’ll have opportunities to grow your career. We encourage and support our team members to learn different aspects of the business, take on stretch assignments, seek coaching opportunities and professional development opportunities.
• A generous paid time off policy and a competitive benefits package that supports the health and well-being of you and your family

At Constant Contact, we’re all about work flexibility and are proud to serve our customers as a hybrid workforce. Our hybrid work model combines the convenience of remote work with access to our great office locations to collaborate in-person, participate in live trainings, and socialize with colleagues.

Application Deadline: 30 days. We may fill this job opening prior to the deadline if a candidate is selected by us.

Vision6 Pty Limited is an affiliate of Constant Contact, Inc. and a part of the Constant Contact group of brands.

Constant Contact is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, genetic information, veteran status or any other status protected under applicable law. If you require accessibility assistance applying for open positions, please contact talentacquisition@constantcontact.com.

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

At Constant Contact, we respect personnel privacy and are committed to protecting the personal information we obtain and maintain from both current, former, and prospective employees. We maintain this Personnel Global Privacy Notice (this “Notice”) in compliance with applicable privacy laws, including the California Consumer Privacy Act (the “CCPA”) and the UK General Data Protection Regulation (collectively, the “Data Protection Laws”). Click here for a full copy of our General Personnel Privacy Notice.

Notice to Recruiters and Staffing Agencies:

Constant Contact has an internal talent acquisition department and designated career site for individuals looking to join our team. Constant Contact will not accept unsolicited resumes from any external recruiters, staffing firms, search agencies or any fee-based referrals. Any unsolicited resumes sent to directly to Constant Contact, in any capacity will be considered property of Constant Contact. Constant Contact will not pay a fee for any placement resulting from the receipt of an unsolicited resume.