Solutions Architect

Movable Ink scales content personalization for marketers through data-activated content generation and AI decisioning. The world’s most innovative brands rely on Movable Ink to maximize revenue, simplify workflow and boost marketing agility. Headquartered in New York City with close to 600 employees, Movable Ink serves its global client base with operations throughout North America, Central America, Europe, Australia, and Japan.

As a Solutions Architect, you will work with some of the world’s best-known brands, enabling them to deliver AI-powered, highly personalized email and mobile programs. You will act as a universal translator, investigator, and product evangelist focused on establishing clients for long-term success. Using your technical expertise, you will partner with our clients and internal teams to scope, design, and implement custom technical solutions, develop project plans, and manage them through to completion. Naturally curious and determined, you’ll hunt down and resolve technical issues within the client environment, considering the impact on future integrations and the overall technical landscape.

Responsibilities:

• Client Onboarding & Migration: Lead the technical setup and onboarding process for new clients, guiding them to migrate existing email and marketing strategies to our AI/ML-based platform quickly and smoothly.
• Solution Design & Customization: Collaborate with clients and cross-functional internal teams to scope, design, and implement custom technical solutions, integrations (e.g., Custom Apps, Webhook transforms, CDP/API integrations), and workflows to achieve client objectives.
• Data Orchestration: Working directly with client and internal teams to parse, manipulate and format data feeds to support near and long-term initiatives. 
• Issue Resolution & Troubleshooting: Identify, troubleshoot, and resolve complex integration issues, evaluating potential impacts across key stakeholders including clients, GTM teams, EPD, and leadership.
• Training & Workshops: Conduct virtual and in-person engaging training sessions and workshops to empower clients and internal teams with knowledge about our platform.
• Collaboration: Work closely with Sales, Solution Consultants, Implementation Managers, and other teams to ensure a cohesive and successful client experience
• Product Expertise & Thought Leadership: Serve as a subject matter expert and go-to resource on Studio, Da Vinci, and applied AI use cases; advise on product roadmap and feature improvements based on client feedback.