Associate Manager, Merchant Onboarding and Experience
US$105,500 – US$155,000 / yr base salary
Posted 16 Sep 2026
Advertised as “Associate Manager, Merchant Onboarding and Experience, DoorDash for Business”
BranchFactor Summary
The original posting with the fluff stripped out
- Expected experience
- 4–6 yrs
- Management level
- Individual contributor
| Base salary | US$105,500 – US$155,000 / yr |
|---|
Field of studyBusiness, Economics, Operations (or related)
Study levelBachelor's
About The Team
DoorDash for Business is building the premier corporate dining and benefits platform—helping companies of all sizes feed their teams through industry-leading products and meal programs. Our mission is to become the go-to solution for executives, administrators, and employees who need seamless, high-quality food programs at work. We move fast, operate with an ownership mindset, and are growing new product lines to better serve our corporate customers.
Merchant success is core to that mission. When merchants have a clear, fast, and high-quality path from interest to live, our products work better for everyone—customers, Dashers, and the merchants themselves.
About The Role
As Associate Manager, Merchant Onboarding and Experience on the DoorDash for Business team, you will own how merchants get onto our programs and how they feel while they do it. You will be the lead for onboarding process design, execution quality, and merchant experience—turning a complex, multi-step journey into something that is faster, clearer, and consistently excellent.
Your responsibilities will range from strategic (mapping the end-to-end onboarding journey, setting the operating model, and aligning Product, Ops, Sales, and Support on what “great” looks like) to operational (diagnosing drop-off, tightening handoffs, building playbooks, and using data and automation to remove friction). You will bring a systems mindset: every broken step is a process to redesign, every merchant complaint is a signal, and every manual workaround is a candidate for a better workflow. You will report into the DoorDash for Business Merchant Experience team.
You’re excited about this opportunity because you will be driving…
Onboarding Process Ownership
Own the end-to-end merchant onboarding journey—from first intake through go-live. Map the current-state workflow, identify bottlenecks and failure points, and redesign the process so merchants get live faster with fewer drop-offs, fewer handoffs, and clearer ownership at every step.
Merchant Experience
Define what a great onboarding experience looks like and hold the organization to it. Set the standard for communication, expectations, time-to-live, and quality of setup so merchants feel guided, not managed. Close the loop from merchant feedback and escalations back into the process.
Operational Excellence
Build the operating rhythm for onboarding—SLAs, stage definitions, playbooks, exception handling, and quality checks. Make the funnel measurable and visible so the team can see where merchants stall and why.