Manager, Strategy & Operations

About the Team

Our ambition for DashMart Fulfillment Services (DFS) is to power the best grocery experience, letting customers shop their full list 24/7 from their favorite merchant, with error-free same-day delivery at in-store prices. Carrying the right items across an extensive merchant selection is foundational to our infrastructure and consumer offering. This team owns both of those inputs end to end ensuring that we choose the right items, they arrive in the right quantities and on time and are fully in sync with our warehouse operations to make them available to consumers.

About the Role

We're looking to bring on a few Senior Managers with strong operational and analytical backgrounds that can tackle our most critical and ambiguous problems and build durable solutions at scale that will empower the long-term success of DFS. These roles require a holistic understanding of how we think through merchant selection & partnerships to how we build our fulfillment model. These aren’t insights roles - you will be expected to own root cause diagnostics, how to test operationally, and how to scale initiatives through productized solutions in partnership with product, engineering and local operations. One role will focus on merchant selection and one roles will focus on inventory health - both are critical to the end to end success of a DFS partnership.

A few of the problems you might own:

• Merchant Selection. Identify where to play and how to win from knowing what merchants our customers want, to where we should launch those as a test and determine what success looks like to scale.
• In-Stock. Own availability across forecasting, replenishment, receiving and labor planning. Find the binding constraint and decide what service level is worth paying for, by category.
• Catalog. The catalog is the promise we make before the order. Every error shows up later as a missing item, a wrong order or lost margin.
• Shrink. Shrink is the cost of the in-stock promise. Separate what ops can fix this month from what needs a systemic fix, and set the availability-versus-waste tradeoff deliberately.

These are people management roles, leading teams between 3-5 and reporting into our DashMart leadership. Throughout the interview process, we will consider you for both roles and align your strengths to the needs of each role. 

You are excited about this opportunity because you:

• Take problems with no clear owner or structure, break them down to the root causes, and size the opportunities so we know what to go after first and what to sequence later
• Turn the diagnosis into a plan that has DRIs, initiatives, dates, and goals against each root cause, and drive it to completion
• Run the short-term and the long-term in parallel, scrappy fixes this month while designing what scales
• Partner with Product and Engineering on the problem statement, requirements, and prioritization, and stay accountable through launch and adoption
• Build the metrics, dashboards, and root cause analysis views so anyone outside the team can see how a KR is progressing and why, and keep a weekly pulse so trend breaks get caught early
• Work XFN with Supply Chain, Ops, Category Management, Vendor Management, Analytics, Product & Engineering and Finance to get everyone laddering up to the same goals, and be the escalation point when they don't line up
• Hire, develop, and manage 3-5 direct reports, set a high analytical bar, and make sure each of them knows what good looks like at their level

We're excited about you because

• You have roughly 8-12+ years in data science, analytics, strategy and operations, consulting, retail or supply chain, including time managing people and leading large cross-functional workstreams. 
• You've built teams and grown analysts from individuals who can diagnose a problem into solution owners.
• You're strong in SQL and comfortable using the latest AI tools for analysis (Claude, Cursor), you can build models and design experiments, and you can go to the lowest level of detail yourself when it matters
• You've taken ambiguous operational problems from diagnosis to a scaled, productized solution in partnership with product & engineering. 
• You can navigate comfortably between strategy and detail, and between product, engineering and site operations.

Nice to haves.

• Grocery, convenience, or e-commerce fulfillment background including supply chain, inventory and category management
• Hands-on experience with forecasting or ML systems
• Experimentation experience

Applications for this position are accepted on an ongoing basis

Compensation

The successful candidate’s starting pay will fall within the pay range listed below and is determined based on job-related factors including, but not limited to, skills, experience, qualifications, work location, and market conditions. Base salary is localized according to an employee’s work location. Ranges are market-dependent and may be modified in the future.

In addition to base salary, the compensation for this role includes opportunities for equity grants. Talk to your recruiter for more information.

DoorDash cares about you and your overall well-being. That’s why we offer a comprehensive benefits package to all regular employees, which includes a 401(k) plan with employer matching, 16 weeks of paid parental leave, wellness benefits, commuter benefits match, paid time off and paid sick leave in compliance with applicable laws (e.g. Colorado Healthy Families and Workplaces Act). DoorDash also offers medical, dental, and vision benefits, 11 paid holidays, disability and basic life insurance, family-forming assistance, and a mental health program, among others.

To learn more about our benefits, visit our careers page here.

See below for paid time off details:

• For salaried roles: flexible paid time off/vacation, plus 80 hours of paid sick time per year.
• For hourly roles: vacation accrued at about 1 hour for every 25.97 hours worked (e.g. about 6.7 hours/month if working 40 hours/week; about 3.4 hours/month if working 20 hours/week), and paid sick time accrued at 1 hour for every 30 hours worked (e.g. about 5.8 hours/month if working 40 hours/week; about 2.9 hours/month if working 20 hours/week).

The national base pay range for this position within the United States, including Illinois and Colorado.$170,000—$250,000 USD

About DoorDash

At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started by enabling door-to-door delivery, and we are looking for team members who can help us go from a company that is known as the place you order food to a company that people turn to for any and all goods.

DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.

Our Commitment to Diversity and Inclusion

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

Statement of Non-Discrimination: In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on “protected categories,” we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at DoorDash. We value a diverse workforce – people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply. Thank you to the Level Playing Field Institute for this statement of non-discrimination.

Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.

**If you need any accommodations, please inform your recruiting contact upon initial connection.

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Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only

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The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: https://getcovey.com/nyc-local-law-144.Beware of recruitment scams: DoorDash, Deliveroo, and Wolt will never ask you to pay money or share sensitive financial information during hiring — learn more about our legitimate recruiting process at Recruitment Scam Awareness - DoorDash .