POS Support Specialist

Chowbus is a leading Asian restaurant technology SaaS platform, with deep roots in the North American market for years. Currently, we stand as a pioneering enterprise in the North American Asian Restaurant SaaS sector. Driven by precise market positioning and efficient product services, our business has achieved doubled growth annually, covering over 30 core states and 100 key cities across the U.S., and partnering with more than 10,000 Asian restaurants. We build tech ecosystems that help restaurants grow, serve with heart, and uplift their communities. Our vision is to create a world where culturally rooted food entrepreneurs thrive everywhere.

Within our Restaurant Technology Team, we focus on bringing value to thousands of merchant partners that are using the Chowbus platform to grow their business and attract new customers.

We are hiring a POS Support Specialist who will be responsible for working with our customers and internal teams to support our POS retail needs. This individual will be involved with phone support for application/software issues, documentation, troubleshooting and installation of hardware and software, and internal testing/troubleshooting of the system.

What You'll Focus On

• Merchant Onboarding & Setup: Guide merchants through the full lifecycle, including hardware installation, software configuration, and platform training.
• Strategic Success Management: Monitor client health, lead business reviews, and drive adoption strategies to ensure long-term retention and growth.
• Technical & Product Support: Resolve complex technical inquiries via chat/email, facilitate platform walkthroughs, and assist with campaign management.
• Provide occasional onsite support for escalated issues and solution coordination.
• Cross-functional Collaboration: Act as the voice of the customer to collaborate with internal teams for improvements.
• Account Optimization: Drive campaign execution and help merchants optimize their usage for maximum value.

What You Bring

• 1–3+ years of hands on experience in customer, product, or technical support (SaaS experience preferred).
• Strong troubleshooting skills and proficiency with CRM tools like Salesforce.
• Exceptional communication skills, with a friendly and professional tone.
• A passion for technology and delivering outstanding client experiences.
• Working Conditions: May occasionally travel to client site for trouble shooting.
• Fluent in Chinese and English required

What We Offer

• A fair compensation package
• Health, dental, and vision insurance
• 100% employer-paid Life Insurance and option for additional employee-paid Life Insurance
• 100% employer-paid Accidental Death and Dismemberment (AD&D) Insurance
• Company holidays
• Birthday off
• Annual Vacation Leave
• Employee Assistance Program (EAP)
• Fuel reimbursement

The salary for this role is CAD$60,000-CAD$70,000