Patient Care Service Representative

About Us

Modena Health (“MH”) and Modena Allergy & Asthma ("MAA") are leading and rapidly growing medical practices specializing in allergy, asthma, and immunology care, with clinics across Southern California and Arizona—and ambitious plans for national expansion. We are physician-led, hospitality-focused, and technology-enabled, committed to transforming allergy care while advancing clinical research and expanding access to cutting-edge medicine.

Known for our high standard of excellence, we provide compassionate, patient-centered care for both pediatric and adult patients. Our model combines hospitality-driven service with innovative technology solutions that streamline operations, improve clinical outcomes, and enhance the experience for both patients and providers.

At Modena, we aim to hire great people, treat them well, and help them find meaning and purpose in our mission. Our dedicated team values collaboration, positivity, and growth while striving to improve lives through expert diagnosis, treatment, and research. We are looking for high-energy, kind, and collaborative individuals eager to grow personally and professionally while making a meaningful impact in the lives of others.

Position Summary

We are seeking a highly skilled and compassionate Patient Care Services Representative II to join our team in a Patient Services Representative (PSR) role. This position targets front office administrative duties and is ideal for someone who thrives in a dynamic and patient-centered environment. This role is non-exempt (hourly) and full-time, working 40 hours per week, Monday through Friday**.** Applicant must be open to a flexible start and end time that aligns with clinic hours. Must be more than proficient with CPT and ICD-10 coding.

This role will be based primarily in our Solana Beach clinic but may also provide support to other nearby locations within San Diego County. The ideal candidate is adaptable and enjoys collaborating across multiple sites to ensure seamless operations and excellent patient experiences. 

Key Responsibilities

• Front Office & Administrative Duties:

• Greet patients and visitors offering professionalism and a concierge feel.

• Manage check-in and check-out processes on our EHR system, verify insurance, and collect co-pays.

• Schedule patient appointments, testing appointments, and follow-ups in collaboration with providers and their requests.

• Submit and track prior authorizations, including multi-platform processing and submitting required documentation.