Associate Director, Client Services

About Judi Health

Judi Health is a health technology company providing benefit administration solutions to employers, unions, health plans, and government entities. Judi Health replaces fragmented, outdated systems with the industry's first Unified Claims Processing™ architecture, seamlessly consolidating pharmacy and medical benefit administration on a single, secure platform. By delivering true price transparency, eliminating unnecessary middleman fees, and leveraging advanced AI-powered care delivery, Judi Health helps clients achieve unprecedented operational efficiency and service levels.

At Judi Health, we're deploying the infrastructure our country needs to deliver the healthcare we all deserve. We are the intelligence platform powering benefits plans for millions of Americans and proudly leading the next generation of care. To learn more, visit www.judi.health.

Location: Hybrid (Local to NYC, CLT or Denver) 

Position Overview: 

The Associate Director, Client Services - Account Executive is responsible for managing the planning, execution, issue resolution and day to day account executive functions of an assigned high profile but limited client portfolio and team to ensure ongoing client satisfaction in the Pharmacy Benefit Management (PBM) market segment including Employer Groups, Public Entities, and Labor/Union. 

Additionally, this position will lead and collaborate with internal Judi Health teams/departments on the development of standard operating procedures and best practices in support of Account Executives and PBM Services Account Management needs to operate efficiently and at scale in accordance with the policies and practices of Judi Health. 

This position manages Account Executives and may include other designated members of the PBM Account Management Team (i.e. Subject Matter Specialist, PBM Services). This position reports to Director or Senior Director-level supervisors in the PBM vertical. 

Position Responsibilities: 

• Supervise and support a team of account executives to ensure client satisfaction, retention, and performance. 

• Support clients in a leadership capacity, focusing on escalation management and relationship development. 

• Manage high profile but limited client book. 

• Conduct regular team meetings to align goals, share updates, and address challenges. 

• Mentor and develop team members to enhance their skills and knowledge in PBM services, including but not limited to overall pharmacy strategy, financial performance, contract management, etc. 

• Handle escalations and provide strategic guidance to resolve client issues efficiently.