Customer Success Pharmacy Technician

About Judi Health

Judi Health is a health technology company providing benefit administration solutions to employers, unions, health plans, and government entities. Judi Health replaces fragmented, outdated systems with the industry's first Unified Claims Processing™ architecture, seamlessly consolidating pharmacy and medical benefit administration on a single, secure platform. By delivering true price transparency, eliminating unnecessary middleman fees, and leveraging advanced AI-powered care delivery, Judi Health helps clients achieve unprecedented operational efficiency and service levels.

At Judi Health, we're deploying the infrastructure our country needs to deliver the healthcare we all deserve. We are the intelligence platform powering benefits plans for millions of Americans and proudly leading the next generation of care. To learn more, visit www.judi.health.

Location: Hybrid, 3 days a week in-office in New York, NY, Charlotte, NC or Denver, CO 

Position Summary 

Judi Health is seeking a self-driven pharmacy technician with operating experience in pharmacy utilization management review across all lines of business (Medicare, Medicaid, Exchange, Commercial). This client-facing role will report to the Senior Customer Success Pharmacist and be accountable for onboarding and servicing new and existing clients of Judi’s Prior Authorization Tool. This role will be expected to maintain an in-depth understanding of the evolving capabilities of Judi’s Prior Authorization Tool. Exceptional communication skills and attention to detail are critical for communicating with clients in a manner that facilitates their ability to successfully adopt the tool into their own utilization management workflow. 

Position Responsibilities: 

• Build and maintain trusted relationships with clients through superior customer service. Provide oversight of the clients’ ongoing use of Judi’s Prior Authorization Tool. 
• Assist with accurate and timely transition of new clients to Judi’s Prior Authorization Tool. 
• Support communications throughout the implementation process, including, but not limited to, detailed and strategic guidance through criteria, letter, and turnaround time configuration, as well as queue management and reporting expectations. 
• Proactively identify execution risks and mitigation strategies. 
• Collaborate with product managers, customer success pharmacists and other stakeholders to manage issue prioritization and resolution. 
• Provide ongoing client support to troubleshooting inquiries. 
• Understand and manage requests for new features in alignment with the product roadmap.