IT Engineer
US$77,000 – US$115,000 / yr base salary
Posted 12 Aug 2026
Advertised as “IT Engineer I”
BranchFactor Summary
The original posting with the fluff stripped out
- Level
- I
- Expected experience
- 3–4 yrs
- Management level
- Individual contributor
- Employment
- Hybrid
| Base salary | US$77,000 – US$115,000 / yr |
|---|
About Judi Health
Judi Health is a health technology company providing benefit administration solutions to employers, unions, health plans, and government entities. Judi Health replaces fragmented, outdated systems with the industry's first Unified Claims Processing™ architecture, seamlessly consolidating pharmacy and medical benefit administration on a single, secure platform. By delivering true price transparency, eliminating unnecessary middleman fees, and leveraging advanced AI-powered care delivery, Judi Health helps clients achieve unprecedented operational efficiency and service levels.
At Judi Health, we're deploying the infrastructure our country needs to deliver the healthcare we all deserve. We are the intelligence platform powering benefits plans for millions of Americans and proudly leading the next generation of care. To learn more, visit www.judi.health.
Location: Hybrid 3 days a week in-office (NYC, Denver, CO or Charlotte, NC)
Position Summary
The IT Engineer I is an IT professional responsible for supporting and maintaining end-user systems, identity platforms, and core IT services in a distributed, cloud-first environment. This role focuses on operational excellence, user experience, and execution of established processes while building deeper technical skills across endpoint management, SaaS administration, and automation. The IT Engineer I partners closely with Helpdesk, IT Engineer II and III staff, and internal stakeholders to resolve issues, deploy solutions, and continuously improve IT workflows and documentation.
Position Responsibilities:
- Serve as a primary escalation point for the Helpdesk team for advanced end-user issues requiring deeper technical investigation
- Support day-to-day administration of identity, access management, and SSO platforms, including user provisioning and deprovisioning
- Assist in managing endpoint devices using MDM tools to ensure a secure, consistent user experience
- Execute onboarding and offboarding workflows in accordance with documented processes and compliance requirements
- Partner with internal teams to support the rollout and adoption of new software tools and systems
- Troubleshoot and resolve issues related to SaaS applications, Office 365, and endpoint hardware/software
- Support remote employees across a distributed workforce, ensuring timely and effective issue resolution
- Contribute to process improvements by identifying recurring issues and recommending systemic solutions