Client Experience & Risk Optimization Manager
US$113,000 – US$169,000 / yr base salary
Posted 27 Mar 2026
Advertised as “Senior Manager, Client Experience & Risk Optimization (CERO)”
BranchFactor Summary
The original posting with the fluff stripped out
- Expected experience
- 5+ yrs
- Management level
- People management
| Base salary | US$113,000 – US$169,000 / yr |
|---|
Study levelBachelor's
About Judi Health
Judi Health is a health technology company providing benefit administration solutions to employers, unions, health plans, and government entities. Judi Health replaces fragmented, outdated systems with the industry's first Unified Claims Processing™ architecture, seamlessly consolidating pharmacy and medical benefit administration on a single, secure platform. By delivering true price transparency, eliminating unnecessary middleman fees, and leveraging advanced AI-powered care delivery, Judi Health helps clients achieve unprecedented operational efficiency and service levels.
At Judi Health, we're deploying the infrastructure our country needs to deliver the healthcare we all deserve. We are the intelligence platform powering benefits plans for millions of Americans and proudly leading the next generation of care. To learn more, visit www.judi.health.
Position Summary
The Senior Manager, Client Experience & Risk Optimization exists to lead risk-based operational initiatives from intake through execution, ensuring client-impacting issues, audits, and performance guarantee (PG) commitments are captured consistently, assigned clear ownership, structured into actionable workstreams, and tracked to resolution. Reporting into Risk Management leadership, the Manager builds and owns the operating model that integrates risk management, project execution, analytics, and process improvement across the Audit, PG, and CERO functions. The Manager directly leads a team of Analysts, partners cross-functionally with Legal, Compliance, Finance, Client Services, and Technology, and delivers the reporting and analysis leadership needs to understand emerging risks, recurring issues, workload trends, and opportunities for operational improvement.
Position Responsibilities:
Team Leadership & Development
-
Directly manage, coach, and develop the Audit, PG, and CERO Analysts.
-
Establish performance expectations, priorities, and development plans for team members.
-
Oversee workload management, resource allocation, and operational execution across all assigned functions.
-
Foster a culture of accountability, collaboration, continuous improvement, and operational excellence.
Operational Governance & Execution
-
Lead intake, triage, prioritization, tracking, and resolution processes across Audit, PG, and CERO functions.