RNS Specialist

Company Introduction  

Coupang is reimagining the shopping experience with the goal of wowing each customer from the instant they open the Coupang app to the moment an order is delivered to their door.  
 
Our services in Taiwan include “Rocket Delivery” which offers next-day delivery for a wide selection of items at affordable prices, “Rocket Oversea” which offers free international delivery on millions of best-selling products from Korea, the U.S., and beyond. 

We are looking for talents to help us lead Coupang’s expansion in Taiwan. This is an exceptional opportunity to become a part of Coupang’s growth in Taiwan and create a world where our customers wonder, “How did I ever live without Coupang?”   

Role Overview  

We are seeking a highly organized and proactive RNS (Rocket Network Support) Specialist to oversee network facility support, site administration, and vehicle asset management across our facilities in Northern Taiwan. In this role, you will focus on site maintenance, vendor management, vehicle maintenance and administrative tracking (fleet assets, fuel, traffic tickets, eTag), and serve as a vital bridge between field logistics operations and headquarters.

What You Will Do  

Vehicle Asset & Administrative Management (Commercial Fleet/Trucks)

• Oversee commercial vehicle maintenance, routine inspections, repair arrangements, and insurance renewals.

• Coordinate vehicle leasing, registration, asset tracking, and vendor communication with repair workshops/dealerships.

• Manage vehicle administrative support, including traffic violation ticket processing, eTag account administration, fuel card expense tracking, and reimbursement auditing.

• Support emergency roadside assistance coordination and vehicle accident claim administration.

Rocket Network & Site Support

• Provide operational and facility support to maintain smooth day-to-day functions across delivery sites and fulfillment network centers in Northern Taiwan.

• Manage site utilities, routine site maintenance, layout adjustments, and field operational supplies.

• Act as the primary RNS contact for local site requests and facilitate clear communication between field teams and Headquarters (HQ).

Procurement & New Site Launch Support

• Support the end-to-end launch process for new fulfillment centers or delivery camps regarding network site setup and initial vehicle asset readiness.

• Coordinate the timely procurement of necessary equipment, operational tools, vehicle accessories, and operational supplies.

Vendor & Expense Administration

• Oversee third-party vendors (fleet maintenance workshops, leasing companies, property management, and utility providers).

• Manage operational expenses (OpEx) for RNS functions and vehicle maintenance.

• Demonstrate proficiency in Purchase Requisition (PR) and Purchase Order (PO) workflows, ensuring tracking, auditing, and timely payments with zero omissions.

• Support ad-hoc network and operational tasks assigned by the reporting manager (including, but not limited to, the responsibilities listed above).

Basic Qualifications  

• Experience: 4+ years of experience in network operational support, site administration, facility support, or fleet asset administration.

• Vehicle Asset Support: Hands-on experience or solid understanding of commercial vehicle maintenance tracking, insurance processing, and administrative support (traffic fines, fuel card/eTag management).

• Location & Mobility: Based in Northern Taiwan, with the willingness and ability to travel to different sites based on operational needs.

• Financial Skills: Familiarity with corporate procurement workflows (PR/PO processes) and expense tracking.

• Communication: Excellent interpersonal and communication skills to collaborate effectively with field teams, vendors, and HQ.

• Attributes: Highly detail-oriented, organized, capable of multitasking and prioritizing under tight timelines in a fast-paced environment.

Preferred Qualifications  

• Prior experience managing vehicle assets or site support in logistics, e-commerce, or supply chain industries.

• Proficient in English (spoken and written).

Recruitment Process and Others  

Recruitment Process  

• Application Review - Job Fit Interview - Focus Interview – Offer
• The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances.
• Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage. 

Details to Consider 

• This job posting may be closed prior to the stated end date for application if all openings are filled.
• Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process.
• Those eligible for employment protection (recipients of veteran’s benefits, the disabled, etc.) may receive preferential treatment for employment in accordance with applicable laws. 

Privacy Notice​ 

• Your personal information will be collected and managed by Coupang as stated in the Application Privacy Notice located below: https://www.coupang.jobs/privacy-policy/​