QA Specialist

Company Introduction

CPLB (Coupang Private Label Brands) strives to deliver high-quality products at affordable prices to consumers and present maximum value to the customer. The private brand labels — including fresh food brand Gomgom, household and pet products brand Tamsaa, health and beauty products brand Vitahal, and life and home brand Comet — offer the widest selection of great products at the lowest prices and best service. CPLB is a model example of our mission to break the biggest tradeoffs between price, service, and selection for our customers. CPLB continues to work with quality small business partners to share even greater benefits with customers and small businesses alike.

We are a dynamic team of professionals from diverse backgrounds. Our teams include Brand Management, Instock Management, Technical Services, Program Management, Design, Quality & Compliance, Finance, and Marketing.

We use our expertise to help grow our product portfolio to develop relevant products for our customers following market trends and insights. We strive to design the most efficient supply chain to optimize our inventory management and make products available at all times at competitive prices. While we develop more products for our customers, we continuously improve internal processes and business efficiency by using technology and automation systems. Our teams ensure that all our products and processes are compliant to regulatory requirements.

If you are inspired to build brands and products that customers love, join us. This is only possible because we trust each other and our customers trust us.

Team introduction
Quality Assurance team plays a vital role in elevating customer satisfaction by ensuring garment excellence across all fashion lines. The Senior Quality Assurance Specialist must dive deep into technical specs and lead fitting sessions to resolve complex garment construction issues, while establishing robust quality control standards and maintaining seamless collaboration with internal partners and manufacturing suppliers.

Responsibilities

• Manage end-to-end fitting and spec validation across 1st, 2nd, and PP sample stages, including pre-production approvals and inspection of fabric, stitching, and finishing for new product launches.
• Lead dress-form and live fitting sessions with Designers and Brand Managers, solving technical construction issues and distributing detailed comments with photos, diagrams, and spec adjustment guides.
• Establish technical standards by managing tolerances and grading specs, and defining standardized construction and trim guidelines. 
  Drive cross-functional vendor communication by sharing revised specs and tech packs with factories, resolving technical queries, and tracking ongoing revisions. 

Qualifications

• Experience: Minimum 8 years of experience in Apparel Technical Design or Apparel QA.
• Deep understanding of garment patterns, sewing construction, grading specs, and tech pack creation.
• Ability to conduct rigorous measurements and quality inspections based on quality standard guidelines (such as CPLB standards).
• Strong technical communication skills with domestic and overseas factories/vendors.

Preferred skills

• Data-driven problem solver capable of analyzing customer feedback (e.g., return reasons) to deliver actionable fit and spec improvements.
• English communication skills for global factory alignment.

Recruitment Process and Others:

Recruitment Process

• Application Review - Job Fit Interview - Focus Interviews - Offer
• The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances.
• Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage.

Things to Consider

• This job posting may be closed prior to the stated end date for application if all openings are filled.
• Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process.
• Coupang does not discriminate against disabled applicants or those with veteran status. We are proud to offer equal opportunities for all applicants.

Privacy Notice

• Your personal information will be collected and managed by Coupang as stated in the Application Privacy Notice located below.
• https://www.coupang.jobs/en/privacy-policy/

Document Return Policy

• This notification is given pursuant to Article 11 (6) of the Fair Hiring Procedure Act.
• A job applicant, who has applied but not been finally selected for a position at Coupang (the “ Company ”), may request the Company to return his/her hiring documents submitted pursuant to the Fair Hiring Procedure Act. However, this will not apply where the hiring documents were submitted via the website of the Company or e-mail, or where the job applicant submitted those documents voluntarily without a request from the Company. In addition, if the hiring documents were destroyed due to a natural disaster or any other reasons not attributable to the Company, such documents will be deemed to have been returned to the job applicant.
• A job applicant who wishes to request the return of his/her hiring documents pursuant to the main sentence of paragraph 2 above should fill out a “Request for Return of Hiring Documents” [Annex Form No. 3 in the Enforcement Rule of the Fair Hiring Procedure Act] and submit the request to the Company by email (recruitingops@coupang.com) In such case, within fourteen (14) days from the date of identifying the receipt of the request, the Company will send the hiring documents to the job applicant’s designated address via registered mail. Please be informed that the job applicant is required to pay the postage on the registered mail.
• In preparation for a job applicant’s request for the return of hiring documents pursuant to the main sentence of paragraph 2 above, the Company shall retain the original hiring documents submitted by the job applicant for 180 days from the completion of the recruiting process. If no request is made until the end of this period, all of his/her hiring documents will be destroyed immediately in accordance with the Personal Information Protection Act.