Learning and Development Specialist

公司簡介（Company Introduction**）**

Coupang 正在重新定義購物體驗，致力於讓每位顧客從開啟 Coupang App 的那一刻起，到商品送達家門的瞬間，都能享受到令人驚艷的服務體驗。

Coupang 在台灣提供的服務包括：

• 火箭速配（Rocket Delivery**）**：以實惠的價格提供多樣化商品的隔日配服務。
• 火箭跨境（Rocket Overseas**）**：提供來自韓國、美國及其他國家數百萬件熱銷商品的免國際運費配送服務。

我們正在尋找優秀人才加入團隊，共同推動 Coupang 在台灣市場的持續成長。這將是您參與 Coupang 台灣發展的重要機會，一起打造讓顧客驚呼「沒有 Coupang 以前，我到底是怎麼生活的？」的購物體驗。

職務概述（Role Overview**）**

Learning & Development Specialist**（學習與發展專員）** 負責提升物流第一線營運效率，涵蓋：

• Linehaul（幹線運輸）
• Driver（司機配送）
• Sortation（分揀作業）

此職位結合了教育訓練設計與現場營運執行兩大職能，需要將物流作業流程轉化為可落地、可擴展的培訓方案。

你將直接深入：

• 倉庫作業現場
• 車隊調度場域（Yard）
• 第一線作業團隊

並與以下團隊密切合作：

• 第一線員工
• 班別主管（Shift Supervisor）
• 站點主管（Site Manager）
• 安全管理主管（Safety Lead）

透過即時指導、教材優化及營運問題診斷，協助提升整體作業效率。

核心能力與職責範圍

1. 訓練設計與教材開發

負責規劃並設計完整的學習內容，包括：

• SOP工作指引（Job Aids）
• 短影音教學教材
• 現場操作檢核表（Checklist）
• 講師授課教材（ILT Deck）

並依據運輸及倉儲作業需求進行客製化設計。

1. 第一線培訓執行

直接於物流中心及作業現場執行：

• 新人訓練（Onboarding）
• 技能提升工作坊
• Train-the-Trainer 訓練師培養計畫

協助建立可持續擴大的培訓機制。

1. 營運問題解決

與現場營運主管合作，快速找出營運痛點，例如：

• 分揀錯掃（Mis-scan）
• 碼頭作業延誤（Dock Delay）
• 安全與法規遵循問題

並透過：

• 教材更新
• 微學習（Micro-learning）
• 現場 Coaching

迅速改善作業表現。

主要工作內容

一、教材設計與維護

• 建置及維護 Linehaul、Driver、Sortation 相關訓練教材

• 規劃混合式學習（Blended Learning）內容：

• 快速參考手冊

• 短影音課程

• 現場作業檢核表

• 實體授課教材

• 確保司機及幹線運輸訓練內容符合現行作業標準

二、培訓執行

• 執行新進員工訓練課程

• 規劃並主持定期技能訓練

• 培訓對象包含：

• Sortation Associates（分揀人員）

• Dispatcher（調度人員）

• Drivers（司機）

• 深入倉庫及物流場域觀察作業流程

• 進行現場即時 Coaching

• 執行 Train-the-Trainer 計畫

三、營運需求分析

與以下團隊合作：

• Shift Supervisors
• Fleet Safety Leads
• Site Managers

分析並改善：

• 掃描錯誤率
• 司機安全事件
• 裝卸貨效率
• 車輛等待時間

針對問題快速修改培訓內容並推出改善方案。

工作地點: 桃園龜山

基本資格條件（Basic Qualifications**）**

工作經驗

具備 2 至 5 年 以下領域經驗：

• Instructional Design（教材設計）
• Technical Training（技術訓練）
• Operational Training（營運訓練）

且具備以下產業背景之一：

• Transportation（運輸）
• Warehousing（倉儲）
• Logistics（物流）

物流現場知識

需了解：

Sortation 分揀流程

包含：

• Barcode Scanning（條碼掃描）
• Cross Docking（轉運作業）
• Conveyor Systems（輸送帶系統）

Driver Compliance

了解：

• 商業駕駛規範
• 安全管理標準

Linehaul Operations

了解：

• 幹線運輸流程
• 車場作業管理（Yard Operations）

教學工具能力

熟悉：

• Instructional Design 工具
• LMS（Learning Management System）管理

溝通能力

需能快速建立與以下族群的信任關係：

• 第一線物流作業人員
• 司機團隊
• 現場主管
• 營運管理階層

招募流程（Recruitment Process**）**

• 履歷審核（Application Review）
• 電話面談（Phone Interview）
• 現場面試或線上面試（Onsite / Virtual Onsite Interview）
• 錄取通知（Offer）

※ 實際招募流程將依職位性質及面試安排需求進行調整。
※ 面試時間及結果將透過應徵時填寫的電子郵件信箱通知。

其他注意事項（Details to Consider**）**

• 若職缺已招募額滿，公司有權提前關閉職缺。
• 如應徵者於申請過程中提供不實資訊，Coupang 有權撤銷錄用資格。
• 依法享有就業保障資格者（如身心障礙人士、退伍軍人等），將依相關法令規定提供適當就業保障措施。

個人資料蒐集與使用聲明（Privacy Notice**）**

您的個人資料將依 Coupang 招募隱私權政策進行蒐集與管理：

https://www.coupang.jobs/privacy-policy/

Company Introduction  

Coupang is reimagining the shopping experience with the goal of wowing each customer from the instant they open the Coupang app to the moment an order is delivered to their door.  

Our services in Taiwan include “Rocket Delivery” which offers next-day delivery for a wide selection of items at affordable prices, “Rocket Overseas” which offers free international delivery on millions of best-selling products from Korea, the U.S., and beyond.   

 We are looking for talents to help us lead Coupang’s expansion in Taiwan. This is an exceptional opportunity to become a part of Coupang’s growth in Taiwan and create a world where our customers wonder, “How did I ever live without Coupang?” 

Role Overview

The Learning & Development Specialist drives front-line operational efficiency across Linehaul, Driver, and Sortation workstreams. Sitting at the intersection of instructional design and floor execution, this role translates logistics workflows into hands-on, scalable training programs. The specialist works directly on the warehouse floor and in the yard alongside front-line workers, site supervisors, and safety leads to deliver real-time coaching, refine training materials, and rapidly resolve operational performance gaps.

Key Capabilities & Scope

• Design & Development: End-to-end creation of modular, blended learning assets (job aids, short videos, floor checklists, and ILT decks) tailored to transport and warehouse ops.
• On-the-Floor Execution: Direct facilitation of onboarding, skill-building workshops, and train-the-trainer programs on the dock and in the yard.
• Operational Problem-Solving: Direct alignment with site leadership to diagnose friction points—such as sortation mis-scans, dock delays, or compliance issues—and deploy quick micro-learning fixes.

What You Will Do

1. Content Design & Development

• Build, update, and maintain modular training content for Linehaul, Driver, and Sortation workstreams.
• Develop blended learning formats: quick-reference job aids, short video modules, hands-on floor checklists, and instructor-led training (ILT) decks.
• Ensure all driver and linehaul training materials align with current standards.

1. Training Delivery & Execution

• Conduct hands-on onboarding sessions and recurring skill-building workshops for new and existing sortation associates, linehaul dispatchers, and drivers.
• Spend time directly on the warehouse floor and in the yard to facilitate training, observe workflows, and deliver coaching on the spot.
• Facilitate train-the-trainer programs for peer leads or floor champions to scale training reach across shifts.

1. Operational Alignment & Needs Analysis

• Partner with shift supervisors, fleet safety leads, and site managers to pinpoint operational friction (e.g., sortation mis-scans, driver safety incidents, dock delay times).
• Rapidly iterate existing training materials or deploy micro-learning solutions to address identified performance gaps.

Basic Qualifications

• Leveling/Experience: 2–5 years of experience in instructional design, technical training, or operational training—specifically within transportation, warehousing, or logistics.
• Hands-on Familiarity: Understanding of sortation processes (scanning, cross-docking, conveyor systems), commercial driver compliance, and linehaul yard ops.
• Instructional Tools: Proficiency with instructional design tools and standard LMS administration.
• Communication & Engagement: Ability to build instant credibility with front-line workers, truck drivers, and site leadership.

Recruitment Process and Others  

 Recruitment Process  

• Application Review - Phone Interview - Onsite (or Virtual Onsite) Interview – Offer 

• The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances. 

• Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage. 

Details to Consider 

• This job posting may be closed prior to the stated end date for application if all openings are filled. 

• Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process. 

• Those eligible for employment protection (recipients of veteran’s benefits, the disabled, etc.) may receive preferential treatment for employment in accordance with applicable laws. 

Privacy Notice****​ 

• Your personal information will be collected and managed by Coupang as stated in the Application Privacy Notice located below:  

https://www.coupang.jobs/privacy-policy/​