Manager, Product Ops

Company Introduction 

We exist to wow our customers. We know we’re doing the right thing when we hear our customers say, “How did I ever live without Coupang?” Born out of an obsession to make shopping, eating, and living easier than ever, we are collectively disrupting the multi-billion-dollar commerce industry from the ground up and establishing an unparalleled reputation for being l W eading and reliable force in South Korean commerce. 

We are proud to have the best of both worlds — a startup culture with the resources of a large global public company. This fuels us to continue our growth and launch new services at the speed we have been since our inception. We are all entrepreneurs surrounded by opportunities to drive new initiatives and innovations. At our core, we are bold and ambitious people that like to get our hands dirty and make a hands-on impact. At Coupang, you will see yourself, your colleagues, your team, and the company grow every day.   

Our mission to build the future of commerce is real. We push the boundaries of what’s possible to solve problems and break traditional tradeoffs. Join Coupang now to create an epic experience in this always-on, high-tech, and hyper-connected world.

Role Overview

Join a newly established team responsible for testing, validating, and optimizing product features and operational processes. This role serves as the bridge between Business, Product, and Engineering teams, ensuring solutions are delivered accurately and perform as intended. The position also includes managing a small team and helping shape scalable operating processes.

What You Will Do

• Lead pre-launch and post-launch testing and validation of product features and tools.
• Conduct competitor research and market testing to identify opportunities and risks.
• Validate product functionality and troubleshoot issues with cross-functional partners.
• Translate business requirements into clear requirements for Engineering teams.
• Partner closely with Product, Engineering, and Business stakeholders to drive successful launches.
• Manage and develop a team of 3 members (1 L5, 2 L4).

Basic Qualifications

• 5+ years of experience in Product Operations, E-commerce Operations, QA, Product Management, or a related field.
• Experience working directly with Engineering teams.
• Ability to translate business needs into technical requirements.
• Strong testing, validation, and problem-solving skills.
• Excellent stakeholder management and communication skills.
• Professional proficiency in English.

Preferred Qualifications

• Experience in large e-commerce, marketplace, or technology companies.
• Background in Product Operations, QA, PM, or Category/Merchandising Operations.
• Experience working with China-based e-commerce platforms is a plus.
• Prior team leadership or people management experience.
• Comfortable operating in a fast-paced, ambiguous environment. 

Recruitment Process  

• Application Review - Phone Interview - Onsite (or Virtual Onsite) Interview – Offer.
• The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances.  
• Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage.  

Details to Consider  

• This job posting may be closed prior to the stated end date for application if all openings are filled.  
• Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process.  
• Those eligible for employment protection (recipients of veteran’s benefits, the disabled, etc.) may receive preferential treatment for employment in accordance with applicable laws.  
• Job titles and responsibilities may be subject to change depending on the candidate’s overall experience, etc. This will be communicated to the candidate at the appropriate time before the offer.  
• Hiring may be restricted in case the legal qualifications required for hiring and work performance is not met.  
• This is a full-time regular position and includes 12 weeks of probation period; provided, however, the probationary period may be either skipped, shortened or extended if necessary for business purposes.  

Privacy Notice  

Your personal information will be collected and managed by Coupang as stated in the Application Privacy Notice located below.  https://www.coupang.jobs/en/privacy-policy