Process Innovation Manager

Company Introduction  

Coupang is reimagining the shopping experience with the goal of wowing each customer from the instant they open the Coupang app to the moment an order is delivered to their door.  
 
Our services in Taiwan include “Rocket Delivery” which offers next-day delivery for a wide selection of items at affordable prices, “Rocket Oversea” which offers free international delivery on millions of best-selling products from Korea, the U.S., and beyond. 

We are looking for talents to help us lead Coupang’s expansion in Taiwan. This is an exceptional opportunity to become a part of Coupang’s growth in Taiwan and create a world where our customers wonder, “How did I ever live without Coupang?”   

Role Overview  

Process Innovation team drives process improvement across the entire supply chain by analyzing Coupang's processes and supports the implementation/settlement of the items on the field, thereby contributing to enhancing Coupang's competitiveness. Improving process & cost are the primary goals for this role.

These roles require scoping and creating project plans, developing processes, coordinating and driving execution, and communicating to senior management on status, risks and process/product changes. Cross-team coordination, project management.

What You Will Do 

• Own and drive strategic process innovation initiatives across the fulfillment center network, identifying opportunities to improve safety, quality, productivity, cost, and customer experience.
• Lead network-level programs and process transformation initiatives, ensuring scalable and standardized solutions across multiple fulfillment centers.
• Define, implement, and continuously improve operational processes, standard work, and governance mechanisms to support business growth and operational excellence.
• Utilize data analytics, performance metrics, and structured problem-solving methodologies to identify process gaps, uncover root causes, and develop sustainable solutions.
• Lead cross-functional projects and programs involving Operations, Technology, Planning, Analytics, Finance, Engineering, and other business stakeholders to deliver measurable business impact.
• Drive the design, testing, and deployment of innovative process improvements, automation opportunities, and productivity-enhancing solutions.
• Conduct deep dives on recurring operational challenges, service disruptions, and performance variances, ensuring systematic root cause elimination and long-term corrective actions.
• Develop business cases, influence senior stakeholders, and secure alignment on process improvement initiatives and investment opportunities.