Collection Agent
Posted 14 Dec 2020
BranchFactor Summary
The original posting with the fluff stripped out
- Management level
- Individual contributor
No salary listed for this role.
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Collections Specialist
Collections Call Center Representative
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Work Schedule:
The earliest work schedule would start at 8 a.m.
The latest work schedule would start at 9 p.m.
We do have a need for flexibility to work Saturdays now and Sundays in the future.
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Bring your customer service skills and exceptional phone etiquette to our dynamic call center!
Right now, we are seeking Collections Call Center Representatives to join our collections team**.** Our energized and entrepreneurial culture is ideal for challenging your skills, expanding your experience, and growing your career. If you’re experienced in collections, customer service, and/or sales, a rewarding career is just a click away! Apply today!
As a Collections Call Center Representative, you will collect unpaid/past due revenue with the overall intent to return the customer back to good standing. You will be responsible for providing respectful and courteous service on every call to create a positive experience for the customer.
Responsibilities include:
- Verifying account information and updating as needed
- Documenting each call
- Meeting and exceeding company collections standards as well as call quality standard scores
- Complying with FDCPA and state legal requirements
- Providing appropriate payment options and negotiating according to language of company loan agreements
- Obtaining debit or credit card data from customer and save in customer record
Job Requirements:
As a Call Center Collections Representative, you’ll have opportunities to take initiative and provide solutions for challenges on a daily basis. A positive attitude, excellent communication skills, strong problem solving abilities, and sound judgment are essential for success in this role.
Specific requirements:
- High school diploma or GED
- 6+ months of phone-based collections, customer service, or sales experience
- Call center collections experience, a plus
- Data-entry experience
- Successful decision making and negotiating abilities
- Attention to detail and ability to multi-task
- Ability to work a flexible schedule
- Ability to work in a MS Windows-based environment
*** Similar to the introduction that can precede all job descriptions, an outro can also be formatted for consistency on all posts
_*** Semblable à l'introduction qui peut précéder toutes les descriptions de poste, une outro peut également être formatée pour la cohérence sur tous les messages
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