Partner Services Manager

Bloomreach is building the world’s premier agentic platform for personalization.We’re revolutionizing how businesses connect with their customers, building and deploying AI agents to personalize the entire customer journey.

• We're taking autonomous search mainstream, making product discovery more intuitive and conversational for customers, and more profitable for businesses.
• We’re making conversational shopping a reality, connecting every shopper with tailored guidance and product expertise — available on demand, at every touchpoint in their journey.
• We're designing the future of autonomous marketing, taking the work out of workflows, and reclaiming the creative, strategic, and customer-first work marketers were always meant to do.

And we're building all of that on the intelligence of a single AI engine — Loomi — so that personalization isn't only autonomous…it's also consistent.From retail to financial services, hospitality to gaming, businesses use Bloomreach to drive higher growth and lasting loyalty. We power personalization for more than 1,400 global brands, including American Eagle, Sonepar, and Pandora.

We are expanding our Partner Services team and are looking for a hands-on Partner Services Manager to help our system integrator (SI) partners deliver exceptional outcomes for shared Bloomreach customers.

You will strengthen partner-led delivery from solution design through implementation, adoption and ongoing managed services. Working with partners, customers and internal Bloomreach teams, you will improve delivery quality, accelerate time to value, build partner capability and contribute to our Partner First motion across Europe.

What you will do

Partner delivery governance

• Oversee partner-led implementations from solution design to go-live, making sure scope, timelines, risks, dependencies and contingency plans are clearly managed.
• Provide regular, clear status reporting across Bloomreach and partner organisations, raising risks early and driving them to resolution.
• Hold partners and internal stakeholders accountable for delivery commitments and for keeping project data accurate.

Partner enablement

• Enable SI partners on Bloomreach delivery processes and best practices, working with Solutions Consulting, Product, Product Marketing and Professional Services on technical enablement.
• Identify opportunities for partners to build managed services that improve customer adoption, outcomes and platform ROI.
• Build strong, long-term relationships with partners, acting as their advocate and trusted advisor within Bloomreach.

Customer and cross-functional collaboration

• Work cross-functionally with Customer Success, Account Management, Sales, Solutions Consulting and Professional Services to drive our Partner First motion forward.
• Share best practices and platform updates with partners and customers.

Operational excellence and insight

• Keep delivery, commercial and partner-performance records accurate to support forecasting, billing, governance and continuous improvement.
• Use delivery and benchmarking data to spot trends, improve partner performance and share clear insights with stakeholders at all levels.

What success looks like

• Faster time to live for partner-led implementations.
• High customer and partner satisfaction.
• Partners delivering Bloomreach confidently, independently and to a consistent standard.
• Growth in partner managed services that improves customer adoption and retention.
• Predictable delivery, with risks identified and resolved early.

Job Requirements:

• Experience in a customer-facing role in a SaaS environment, working with partners or within an SI agency.
• Strong project management experience, including agile methodologies and supporting tools.
• Hands-on experience using AI tools to improve efficiency or service quality, for example automating admin tasks or analysing project data.
• Proven ability to enable stakeholders on processes and best practices.
• Excellent presentation and relationship-building skills, with the confidence to engage stakeholders at all levels.
• Customer and partner obsessed, and comfortable working in a fast-paced technology company.
• Self-organised and independent, with the ability to navigate ambiguity.
• An ambition to keep developing your skills and grow.
• Native or professional fluency in English.
• Ability to travel across Europe.

Nice to haves:

• 2–3+ years in a consulting or customer success role within SaaS, ideally in e-commerce, marketing automation or data-driven sectors.
• Ability to interpret benchmarking data and turn it into clear insights for stakeholders at all levels.
• Familiarity with AI technologies (such as LLMs and MCP), data ingestion methods and marketing automation.
• Multilingual (French, Spanish and/or Italian preferred)

#LI-HO1

More things you'll like about Bloomreach:

Culture:

• A great deal of freedom and trust. At Bloomreach we don’t clock in and out, and we have neither corporate rules nor long approval processes. This freedom goes hand in hand with responsibility. We are interested in results from day one. 
• We have defined our 5 values and the 10 underlying key behaviors that we strongly believe in. We can only succeed if everyone lives these behaviors day to day. We've embedded them in our processes like recruitment, onboarding, feedback, personal development, performance review and internal communication. 
• We believe in flexible working hours to accommodate your working style.
• We work virtual-first with several Bloomreach Hubs available across three continents.
• We organize company events to experience the global spirit of the company and get excited about what's ahead.
• We encourage and support our employees to engage in volunteering activities - every Bloomreacher can take 5 paid days off to volunteer*.
• The Bloomreach Glassdoor page elaborates on our stellar 4.7/5 rating. The Bloomreach Comparably page Culture score is even higher at 4.9/5

Personal Development:

• We have a People Development Program - participating in personal development workshops on various topics run by experts from inside the company. We are continuously developing & updating competency maps for select functions.
• Our resident communication coach Ivo Večeřa is available to help navigate work-related communications & decision-making challenges.*
• Our managers are strongly encouraged to participate in the Leader Development Program to develop in the areas we consider essential for any leader. The program includes regular comprehensive feedback, consultations with a coach and follow-up check-ins.
• Bloomreachers utilize the $1,500 professional education budget on an annual basis to purchase education products (books, courses, certifications, etc.)*

Well-being:

• The Employee Assistance Program -- with counselors -- is available for non-work-related challenges.*
• Subscription to Calm - sleep and meditation app.*
• We organize ‘DisConnect’ days where Bloomreachers globally enjoy one additional day off each quarter, allowing us to unwind together and focus on activities away from the screen with our loved ones.
• We facilitate sports, yoga, and meditation opportunities for each other.
• Extended parental leave up to 26 calendar weeks for Primary Caregivers.*

Compensation:

• Restricted Stock Units or Stock Options are granted depending on a team member’s role, seniority, and location.*
• Everyone gets to participate in the company's success through the company performance bonus.*
• We offer an employee referral bonus of up to $3,000!
• We reward & celebrate work anniversaries -- Bloomversaries!*

(*Subject to employment type. Interns are exempt from marked benefits, usually for the first 6 months.)

Excited? Join us and transform the future of commerce experiences!

If this position doesn't suit you, but you know someone who might be a great fit, share it - we will be very grateful!

Any unsolicited resumes/candidate profiles submitted through our website or to personal email accounts of employees of Bloomreach are considered property of Bloomreach and are not subject to payment of agency fees.

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