Manager, Salesforce Platform Strategy & Delivery

Founded in 2004, NetBrain is the leader in no-code network automation. Its ground-breaking Next-Gen platform provides IT operations teams with the ability to scale their hybrid multi-cloud connected networks by automating the processes associated with Diagnostic Troubleshooting, Outage Prevention and Protected Change Management.  Today, over 2,500 of the world’s largest enterprises and managed services providers leverage NetBrain’s platform.

What We Need

NetBrain is seeking a hands-on Senior Manager of Salesforce Platform Strategy and Delivery to lead the operating model, roadmap, governance, and day-to-day delivery of its Salesforce platform. This is not a position for someone who intends to operate primarily through delegation. The director will work directly in the details of intake, triage, requirements, solution design, backlog management, QA, user acceptance testing, releases, deployments, documentation, and production support. The successful candidate will combine platform leadership with the willingness and technical ability to help the team execute.

Salesforce is central to NetBrain’s commercial and operational processes. The environment supports a mature and highly integrated business, with substantial demand from Sales, Customer Success, Support, Finance, Partners, and other business functions. The incoming director will bring structure to a significant backlog while balancing current business needs, platform reliability, technical-debt remediation, and major transformation initiatives.

The position will work closely with NetBrain’s existing Salesforce platform manager and developer, planned additional engineering capacity, business stakeholders, and external advisors. The director will be accountable for creating a sustainable Salesforce operating model and ensuring that the team works on the highest-value priorities in the appropriate sequence.

What You'll Do

Platform strategy and roadmap

• Own and maintain the Salesforce platform roadmap.
• Translate business strategy into sequenced platform initiatives, releases, and measurable outcomes.
• Balance capacity across business transformation, business-as-usual support, platform reliability, and technical-debt remediation.
• Incorporate relevant recommendations from platform assessments and external advisors.
• Present priority, capacity, dependency, and risk trade-offs to leadership.
• Ensure that urgent requests do not continuously displace strategically necessary work.

Intake, triage, and backlog management

• Own how Salesforce work enters, moves through, and leaves the team.