Business Intelligence Specialist

Brainlabs is the independent, founder-led agency building the future of media. We have over 1000 Brainlabbers based across the global, all united through the 12 principles laid out in our Culture Code. We're full-service, with people and AI agents working side by side, all aligned to one thing: maximizing our clients' revenue through a genuinely scientific approach to media. If you want to help play your part in achieving this for the world's biggest brands in an environment that will support and challenge you in equal measure, this is where you do it.

As a Senior Business Intelligence Specialist, you will be the engine behind Brainlabs’ client dashboarding delivery, building accurate, well-maintained reporting solutions that are genuinely tailored to each client’s business. You are responsible for the quality and reliability of every dashboard you own, from initial build through to ongoing maintenance, and for ensuring what you deliver speaks directly to what the client is trying to achieve. Working within the wider BI team, you will bring technical proficiency and a careful eye for detail to every project, using Claude to work smarter and delivering solutions clients can trust.

What you do

• Deliver Client Dashboarding Solutions: You build and maintain accurate, client-ready dashboards using Funnel, BigQuery, and Looker Studio, tailoring each solution to the specific business needs of the client rather than applying a one-size-fits-all approach.
• Ensure Accuracy and Maintenance: You own the ongoing reliability of every dashboard in your portfolio, proactively identifying and resolving issues before they affect the client and maintaining a consistent QA standard across all deliverables.
• Apply Claude to BI Work: You use Claude as a standard part of your workflow, finding practical applications that save time or improve output quality and sharing what works with the wider team.
• Manage Day-to-Day Client Communication: You handle regular client communication around your BI deliverables independently, responding promptly and setting clear expectations on delivery timelines and scope.
• Contribute to Practice Development: You share knowledge within the BI team, contribute to documentation, and flag ideas for improving the quality or efficiency of our solutions.

Who you are

• A Technically Proficient BI Practitioner: You are solid in SQL and experienced with Funnel, BigQuery, and Looker Studio, with a background building reporting solutions in-house or at another agency.
• Detail-Oriented: You take data accuracy seriously and apply a consistent personal QA process to everything you deliver.
• A Practical AI User: You use AI tools in your day-to-day work, with a habit of exploring how they can improve your outputs or speed up your workflow.
• A Clear Communicator: You explain dashboard outputs and technical concepts clearly to clients, adapting your language to the audience.
• Reliable and Proactive: Clients and internal stakeholders can count on you to flag issues early, meet deadlines, and take ownership of your deliverables without being chased.
• Curious and Developing: You are actively building your technical skills and have a genuine interest in how BI can drive better decisions for clients.

How you succeed

• Delivery Accuracy: Every dashboard you build passes QA on the first pass, and clients report no data reliability issues on your accounts.
• Client Satisfaction: Clients give consistently positive feedback on the solutions you build and the responsiveness of your communication.
• AI Adoption: You can demonstrate at least one documented AI application per month that improved your workflow or the quality of your output.
• Maintenance Reliability: Every dashboard in your portfolio is current and functioning correctly at all times, with issues resolved proactively rather than reactively.
• Practice Contribution: You contribute at least one improvement or piece of knowledge to the BI team each quarter, evidenced by adoption or feedback from peers.

What happens next?

We know searching for a job is tough and that you want to find the best career and employer for you. We also want to ensure that this position is the best fit for both you and us. Therefore, you will participate in a comprehensive interview process that includes skills interviews with our team. The goal of this process is to allow you to get to know us as we learn more about you.

A note on our offices: We pride ourselves in being a company with an office-centric culture and, for the majority of roles we expect people to be in commuting distance of the office and come in for around 3 days per week. 

Brainlabs actively seeks and encourages applications from candidates with diverse backgrounds and identities. We are proud to be an equal opportunity workplace: we are committed to equal opportunity for all applicants and employees regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion, or belief, and marriage and civil partnerships. If you have a disability or special need that requires accommodation during the application process, please let us know!

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Please note that we will never ask you to transfer cash or make any other payment to us in order to apply for a role or to work for Brainlabs. Any such asks are fraudulent and should be reported to the appropriate authorities in your area.