People Services Associate

About Ethos

Ethos (Nasdaq: $LIFE) is a leading life insurance technology company on a mission to protect families by democratizing access to life insurance and empowering agents at scale. With its robust three-sided technology platform, Ethos is transforming the life insurance experience for consumers, agents, and carriers alike. Ethos offers instant, accessible products and a seamless online process that requires no medical exams and just a few health questions; it eliminates traditional barriers, making it easier than ever for everyone to protect their families. Ethos is redefining how life insurance is bought, sold, and underwritten.

About the role

The People Services Associate is the front line of People Services, and the person who shapes how employees experience Ethos day to day. In this role, you'll deliver accurate, timely, high-quality support across the employee lifecycle, treating every question and every transaction as a chance to make someone's day easier. Reporting to the Manager, People Services, you'll own your work with exceptional attention to detail, bring a genuine service orientation to every interaction, and apply critical thinking to spot what could work better. Because this work is transactional and high-volume, precision matters: getting it right the first time is the standard. Just as important is a habit of continuous improvement, surfacing the friction points and repeatable patterns that become candidates for automation. This role is ideal for someone who takes pride in flawless execution, loves helping people, and is always looking for a smarter way to do the work.

Duties and Responsibilities:

• Deliver accurate, timely People Services support across the employee lifecycle, including onboarding, employee changes, records, offboarding, and everyday employee questions.
• Own cases end to end with exceptional attention to detail, making sure every transaction is right the first time.
• Provide a warm, responsive, service-first experience in every employee interaction.
• Meet or exceed service levels for response time, resolution time, and quality.
• Maintain accurate data and records in our People systems for every transaction you handle.
• Follow SOPs and playbooks closely, and document your work clearly and consistently.
• Apply critical thinking to identify friction, errors, and recurring issues, and recommend process and automation improvements to the Manager and the People Operations Specialist & AI.
• Resolve routine and mid-complexity cases at the People Services tier, escalate complex cases appropriately, and guide employees to self-service resources where helpful.
• Handle sensitive and confidential information with discretion and care.
• Partner with teammates, People Partners, and HR Technology to ensure clean handoffs.
• Support compliance and data accuracy in day-to-day execution.

Qualifications and Skills:

• 2+ years in People/HR operations, shared services, or a support and service-delivery role.
• Exceptional attention to detail and a track record of accurate, high-quality work.
• Strong service orientation and empathy; genuinely enjoys helping people.
• Global experience and knowledge of U.S. processes and ability to work in U.S. time zones.
• Critical thinking and a continuous-improvement mindset, always looking for a better way to do the work.
• Strong organization and the ability to manage high volume without letting quality slip.
• Comfort working in People systems and case-management or workflow tools, and quick to learn new ones.
• Clear, professional written and verbal communication.
• Discretion and sound judgment when handling confidential information.
• Comfort in a fast-paced, changing environment.
• Bachelor's degree or equivalent experience; interest in AI and automation a plus.

Shift Schedule**:** 

• Rotational shifts on a monthly basis.
• First Shift - Mid-shift: 2:00 PM to 11:00 PM
• Second Shift - Night shift: 8:00 PM to 5:00 AM

#LI-Hybrid

#LI-KP2

Don’t meet every single requirement? If you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. At Ethos we are dedicated to building a diverse, inclusive and authentic workplace.

We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Pursuant to the SF Fair Chance Ordinance, we will consider employment for qualified applicants with arrests and conviction records.

To learn more about what information we collect and how it may be used, please refer to our California Candidate Privacy Notice.

_**Recruitment Notice: Please be aware of recruitment scams. All legitimate communication from our team will only come from email addresses ending in @ethos.com or @getethos.com.

__We will never ask for payment, banking details, or sensitive personal information during the hiring process. If you are contacted by someone claiming to represent us from a different email address, please treat it as fraudulent.**_