Shopper Insights Client Lead

Medellín / Bogota, Colombia | Full-time | Hybrid

About dunnhumby

dunnhumby is the global leader in Customer Data Science, helping the world's most ambitious retailers and brands put the customer at the heart of every decision. With nearly 3,000 experts across Europe, Asia, Africa and the Americas, we partner with iconic businesses like Tesco, Coca-Cola, Meijer, Procter & Gamble and Metro to turn data into growth, innovation and measurable value for their customers.

About the Role

We're looking for a Shopper Insights Client Consultant to join our dunnhumby business in either our Medellín or Bogota office. This role sits within our Managed Analytics Services team, helping suppliers maximise the value they receive from dunnhumby products and services through onboarding, adoption, supporting strategic growth initiatives while driving consistency, operational efficiency, and service excellence.  

The role is responsible for managing supplier relationships, delivering onboarding and adoption programs, and supporting strategic growth initiatives while driving consistency, operational efficiency, and service excellence.

What You'll Be Doing

You'll help suppliers realise value from their investment in dunnhumby solutions while contributing to scalable growth and operational excellence.

• Deliver onboarding, training, adoption and engagement programmes for an assigned portfolio of suppliers.
• Facilitate webinars, office hours, virtual training sessions and structured support activities that drive customer success.
• Build strong relationships across supplier, retailer, product, consulting and commercial stakeholder groups.
• Analyse usage data, adoption metrics, operational KPIs and customer feedback to identify improvement opportunities and recommendations.
• Support retailer onboarding, proof of concept activities, new business initiatives and go-to-market programmes across the our clients.
• Deliver Foundations Services for an assigned portfolio of suppliers, ensuring high-quality service delivery and SLA compliance.

What We're Looking For

We're interested in people who combine strong stakeholder management with analytical thinking and a passion for helping customers succeed.

• Experience identifying and implementing process improvements, automation opportunities, or operational tools that improve efficiency, consistency, and scalability across teams or markets.
• Experience within retail, CPG, SaaS, consulting, customer success or insights-led environments.
• Fluent English communication skills with confidence presenting, facilitating and training a range of audiences.
• Stakeholder management capability across multiple priorities, customers and internal teams.
• Analytical problem-solving skills with the ability to translate data and feedback into meaningful actions.
• Confidence delivering client-facing projects and programmes independently while maintaining high service standards.

You'll Thrive If You…

• Enjoy helping customers adopt new tools, products and ways of working.
• Have a mindset focused on continuous improvement, automation and operational efficiency.
• Are comfortable navigating ambiguity while balancing multiple priorities.
• Take ownership of outcomes and enjoy collaborating across diverse teams and markets.

What You Can Expect From Us

We won't just meet your expectations. We'll defy them. So you'll enjoy the comprehensive rewards package you'd expect from a leading technology company. But also, a degree of personal flexibility you might not expect. Plus, thoughtful perks, like flexible working hours and your birthday off.   And we don't just talk about diversity and inclusion. We live it every day – with thriving networks including dh Gender Equality Network, dh Proud, dh Family, dh One, dh Enabled and dh Thrive as the living proof. We want everyone to have the opportunity to shine and perform at your best throughout our recruitment process — please let your recruiter know what adjustments would help.

Colombia Benefits

• Private medical insurance through Suramericana, with dunnhumby contributing 80% of health coverage and dependent cover available based on grade. 
• Company-funded life assurance through MetLife, including critical illness and long-term disability coverage. 
• Employee Assistance Programme providing confidential support and professional sessions for employees and their families. 
• Wellbeing resources through the dh Wellness Hub alongside meal vouchers and local allowances.
• Long Service Awards and Talent Scout referral rewards recognising employee contribution and loyalty. 
• 20 days annual leave plus 18 bank holidays, birthday leave and additional loyalty-based time off. 

Our approach to Flexible Working

At dunnhumby, we value and respect difference and are committed to building an inclusive culture by creating an environment where you can balance a successful career with your commitments and interests outside of work. We believe that you will do your best at work if you have a work / life balance. Some roles lend themselves to flexible options more than others, so if this is important to you please raise this with your recruiter, as we are open to discussing agile working opportunities during the hiring process.   For further information about how we collect and use your personal information please see our Privacy Notice which can be found (here)