Customer Success Specialist
US$70,000 – US$90,000 / yr base salary
Posted 8 Oct 2026
Advertised as “RCM Account Manager (Spravato)”
BranchFactor Summary
The original posting with the fluff stripped out
- Expected experience
- 3+ yrs
- Management level
- Individual contributor
- Employment
- Remote
| Base salary | US$70,000 – US$90,000 / yr |
|---|
Become an Assembler! If you are looking for a company that is focused on being the best in the industry, love being challenged, and make a direct impact on our business, then look no further! We are adding to our motivated team that pride themselves on being client-focused, biased to action, improving together, and insistent on excellence and integrity.
Customer Success Specialist
Become a member of the team! We are looking for a Customer Success Specialist to join our Assembly Health team. If you are looking for a company that is focused on being the best in the industry, love being challenged, and make a direct impact on our business, then look no further! We are adding to our motivated team that pride themselves on being client-focused, biased to action, improving together, and insistent on excellence and integrity.
About the Role
Assembly Health is seeking a Customer Success Specialist to deliver exceptional support to our clients throughout their onboarding and ongoing service experience. This role is perfect for someone who is detail-oriented, relationship-driven, and passionate about helping healthcare providers succeed. As a key team member, you’ll collaborate closely with internal teams and clients to ensure a smooth onboarding process, deliver consistent support, maintain clear communication throughout the client journey, and contribute to their long-term success and satisfaction. Past experience supporting clients with Spravato® and/or ketamine treatment programs is essential in this CSS role.
What You Will Do
- Assist with the onboarding of new clients by helping coordinate meetings, gathering and tracking documentation, and ensuring internal teams are aligned on next steps.
- Help maintain and update onboarding checklists, client trackers, and project timelines.
- Participate in client calls, document action items, track follow-ups, and ensure all key stakeholders are informed.
- Maintain a high level of performance while managing a caseload of 25 or more accounts, ensuring accuracy, efficiency, and strict adherence to deadlines.
- Participate in recurring A/R meetings alongside the Customer Success Manager and Account Managers.
- Assist with system setup activities, including clearinghouse enrollment, payer mapping, and connectivity validation.
- Maintain accurate and secure records of system logins, access credentials, and platform-specific details.
- Monitor the overall health of client accounts and escalate concerns to relevant internal teams and management.
- Compile and organize data for client meetings.
- Maintain clear, professional, and personable communication with clients across multiple channels, including email, phone, and video calls.
- Collaborate cross-functionally with internal teams (e.g., billing, utilization review, verification of benefits) to gather information/documentation and resolve client questions or concerns.