IT Support & Asset Technician

A perk you’ll enjoy from day one:  
Complimentary breakfast and lunch options, always-stocked snacks, and convenient on-site parking.

Overview

As an ITL Asset Technician, you will play a critical role in bridging warehouse operations with hands-on technical support. This position combines logistics expertise with IT hardware diagnostics, repair coordination, and team leadership responsibilities in a fast-paced, high impact environment.

Who We Are

EOS IT Solutions is a global technology and logistics company delivering Collaboration and Business IT Support services to some of the world’s largest industry leaders.

We pride ourselves on delivering high-quality service through innovation, operational excellence, and strong partnerships—while creating opportunities for our employees to grow and succeed.

What You’ll Do

• Lead standard creation and ensure adherence across global asset technician teams
• Act as a point of escalation for process, technical, and operational queries
• Provide hardware support for a wide range of devices, including Apple and Windows products
• Deliver software support across macOS and Windows environments (including Boot Camp and Parallels)
• Triage assets and diagnose hardware or cosmetic issues, recommending appropriate repairs
• Troubleshoot internal systems and resolve day-to-day operational challenges
• Manage repair timelines, partner deadlines, and ensure high-quality completion standards
• Compile repair data and provide performance reporting to management
• Maintain accurate asset tracking and update customer portals with real-time status
• Prepare assets for shipment, including picking, packing, labeling, and coordinating with couriers
• Receive, inspect, and process inbound shipments; stock inventory appropriately
• Assist with loading and unloading shipments and warehouse material handling
• Conduct cycle counts and support ongoing inventory audits
• Partner with regional and global inventory teams for alignment and process consistency
• Support new hire equipment deployment and regional logistics coordination
• Oversee e-waste processing, donation logistics, and proper disposal practices
• Travel to customer sites within the region for urgent technical or logistical requests
• Work efficiently in a fast-paced, team-driven environment while maintaining high data integrity standards
• Take on additional tasks or special projects as assigned by site leadership