Behavioral Health Specialist

We’re not just behavioral health people—we’re crisis people.   Connections Health Solutions is a leading provider of immediate-access behavioral health crisis care. Our team combines medical and recovery-oriented treatment to stabilize individuals in crisis and connect them to community-based resources for ongoing recovery.     Founded by emergency room psychiatrists Dr. Chris Carson and Dr. Robert Williamson, our model is physician-led and data-driven, drawing upon more than 15 years of crisis care expertise. Recognized by SAMHSA and the National Council for Mental Wellbeing as a national best practice, we’ve delivered invaluable treatment to hundreds of thousands of individuals facing crises. Our commitment remains consistent, to improve access, inspire hope, and provide the right support.     Our values shape our decisions, define our culture, and foster continuous learning and growth.     We accept people as they are, creating safe spaces where they feel valued and respected. We inspire hope by walking with people side-by-side, showing them grace and compassion. We act with intention, holding ourselves and each other accountable, and doing the right thing. We work as one team, trusting and supporting each other. We embrace change and innovation, striving to find better ways to fulfill our mission.    We are on a mission to change the face of behavioral health. Help us save lives and make a difference. 

Earn More with Shift Differentials

Maximize your earnings with additional hourly pay:

• +$2/hr -> Monday-Thursday Nights
• +$3/hr -> Friday-Sunday Nights
• +$2/hr -> Saturday-Sunday Days

What You'll Do:

The Behavioral Health Specialist (BHS) is responsible for managing and maintaining the safety and well-being of individuals and staff within the unit, ensuring high standards of care and support for both adults and youth. This role involves conducting triage screener form, vital signs, patient safety, and providing exceptional customer services.  The BHS will also accurately document services provided and significant interactions in the Electronic Health Record (EHR).

• Registration and Documentation:
  • individual registration.
  • Collect necessary authorizations and release of information documents.
  • Accurately document all services and significant individual interactions in the EHR.
• Visitor Management:
  • Greet and receive visitors, ensuring security by following established procedures, monitoring the logbook, and issuing visitor badges.
• Direct Individual Care:
  • Conduct and document vital signs, blood alcohol levels (BAL), urine drug screens, and urine pregnancy tests, reporting any questionable results to the RN or attending physician.
  • Conducts individual safety monitoring in adherence with company policy and based on individual need.
  • Process and inventory incoming patient property including valuables.
  • Responsible for discharge property process.
• Legal and Compliance Responsibilities:
  • Attend court-ordered hearings when subpoenaed, serve as a witness on petitions, and provide testimony as needed.
• Facility Maintenance:
  • Ensure the cleanliness of the facility and assigned units by performing light cleaning, collecting soiled linens, and laundering individuals' clothing as necessary.
• Collaboration with Clinical Team:
  • Work closely with the clinical team to communicate any concerns regarding an individual's psychiatric or medical presentation to the appropriate discipline.
• Involuntary Process Assistance:
  • Assist with the 302 process, ensuring effective communication across multiple disciplines involved in individual care.
• Direct Individual Care:
  • Conduct security screenings and inventory of personal property upon admission.
  • Provide orientation to the Observation Unit and CSU Short-term Stabilization Unit, education individuals on their rights, grievance processes, expectations, and facility rules in accordance with Pennsylvania State regulations
  • Use therapeutic techniques to de-escalate situations with escalated individuals, performing restraints or seclusions when clinically necessary to ensure safety.  Monitor individuals in seclusion or mechanical restraints in prescribed intervals.
• Additional Duties:
  • Perform all other duties as assigned.

What You'll Bring:

• High school diploma or equivalent and:
  • At least 12 semester credit hours in Sociology, Social Welfare, Psychology, Gerontology, or another social science field, and two (2) years of experience in public or private human services, including one (1) year of direct mental health care experience
  • OR
  • Three (3) years of direct mental health care experience in public or private human services
  • OR
  • Consumer or family members with:
    • At least one (1) year of experience as an advocate or leader in a consumer or family advocacy group
• Basic computer literacy, including the ability to document an Electronic Health Record (EHR)
• American Heart Association BLS (Basic Life Support) must be obtained within seven days of hire
• Must be able to perform Safe Clinch patient restraint techniques
• Must pass the following background checks
  • Child Abuse Clearance
  • FBI Criminal Background Check
  • Pennsylvania State Police Criminal Record Check
  • Medical screenings (Physical, TB, and Drug test)
• The Company has a mandatory vaccination policy. All successful applicants must be fully vaccinated, including showing proper documentation, or otherwise be exempt pursuant to the Company’s exemption process prior to their start date as a condition of employment
• Physical Requirements
  • Safely perform physical interventions (e.g., standing, pivoting, reaching, kneeling, lowering to the floor, and supporting another person’s weight)
  • Lift, push, pull, or carry up to 50 lbs. occasionally
  • Tolerate prolonged walking, standing, and observation in a fast-paced environment
  • Work with individuals who may exhibit agitation, aggression, or unpredictable behavior

It would be great if you had:

• Mental Health Crisis experience
• Bachelor's degree in Sociology, Psychology, Nursing, Political Science, Counseling, or related field

What We Offer:

Full-time only:

• Employees (and their families) are offered comprehensive health insurance, including Medical, Dental, Vision, Accident, Critical Illness, and Hospital Indemnity
• CHS pays for Basic Life, AD&D, Short and Long-Term Disability
• Voluntary Life insurance option for employees and their families
• Health Savings Accounts (with $1,000 to $2,000 employer contribution depending on plan)
• Flexible Spending Accounts (health care and dependent care)
• 401k company match after 6 months (50% of deferrals up to 6% of compensation)
• Generous PTO starting at 160 hours accrued annually and 12 recognized company holidays
• Company‑paid parental leave available to eligible employees

All employees (Pool, Part-time and Full-time):

• Employee Assistance Program to help with confidential emotional support, work life solutions, financial solutions, legal assistance, or online support
• After 90 days, you are auto enrolled in the 401k Plan 

Connections Health Solutions is proud to be a Second Chance Employer.

EEO Statement

Connections Health Solutions is an equal opportunity employer. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law. We are committed to creating an inclusive and welcoming environment for all employees and applicants.

Recruitment Fraud Warning

Connections Health Solutions has been made aware of individuals impersonating our recruiters and issuing fraudulent interview invitations and job offers.

Please note:

• Official communications come only from an email address ending in @connectionshs.com.
• We will never extend an offer without completing our formal interview process.
• We will never ask candidates to pay fees, purchase equipment, or send money as part of the hiring process.

If you receive a suspicious communication claiming to represent Connections Health Solutions, please contact myRecruiter@connectionshs.com  to verify its authenticity before responding.