Behavioral Health Specialist Supervisor

We’re not just behavioral health people—we’re crisis people.   Connections Health Solutions is a leading provider of immediate-access behavioral health crisis care. Our team combines medical and recovery-oriented treatment to stabilize individuals in crisis and connect them to community-based resources for ongoing recovery.     Founded by emergency room psychiatrists Dr. Chris Carson and Dr. Robert Williamson, our model is physician-led and data-driven, drawing upon more than 15 years of crisis care expertise. Recognized by SAMHSA and the National Council for Mental Wellbeing as a national best practice, we’ve delivered invaluable treatment to hundreds of thousands of individuals facing crises. Our commitment remains consistent, to improve access, inspire hope, and provide the right support.     Our values shape our decisions, define our culture, and foster continuous learning and growth.     We accept people as they are, creating safe spaces where they feel valued and respected. We inspire hope by walking with people side-by-side, showing them grace and compassion. We act with intention, holding ourselves and each other accountable, and doing the right thing. We work as one team, trusting and supporting each other. We embrace change and innovation, striving to find better ways to fulfill our mission.    We are on a mission to change the face of behavioral health. Help us save lives and make a difference. 

Earn More with Shift Differentials

Maximize your earnings with additional hourly pay:

• +$2/hr -> Monday-Thursday Nights
• +$3/hr -> Friday-Sunday Nights
• +$2/hr -> Saturday-Sunday Days

What You'll Do:

The Supervisor, Behavioral Health Specialist oversees the work and supervision of assigned Behavioral Health Specialist staff. This position will have both leadership and direct care responsibilities and duties.  Supervisor responsibilities (20-25%) include onboarding and training, scheduling, timesheet management and performance management of assigned staff. Direct care responsibilities (75-80%) include performing all regularly assigned Behavioral Health Specialist duties. The Supervisor, BHS actively collaborates with the Charge Nurse and other members of the shift to ensure the unit runs safely and efficiently.

• Supports other clinical leadership and directs, supervises, and evaluates work of assigned Behavioral Health Specialist staff.
• Participates in interview and selection of Behavioral Health Specialists applicants.
• Responsible for onboarding and training of new hires under their supervision, including completion of the 90-day Competency Checklists.
• Maintains adequate staffing of assigned team to ensure an accurate schedule and proper staff to patient ratios. Partners with Management and other BHS supervisors as needed to ensure staffing is adjusted accordingly to meet business and staffing needs and increases staffing as necessary during high census times or cover PTO and decreases staffing as needed during low census times.  Limits overtime as much as possible through use of Pool staff.
• Reviews and manages assigned staff timesheets to ensure accuracy and compliance with federal, state and company laws, policies, and guidelines.
• Responsible for oversight of BHS staff on assigned shift.
• Trains assigned Behavioral Health Specialists with a focus on maintaining a therapeutic milieu and utilization of de-escalation skills, seclusion/restraint, and safe clinch.
• Performs all essential functions of a Behavioral Health Specialist as needed and is responsible for ensuring all responsibilities of the BHS are met.
• Works collaboratively with clinical team to engage, monitor, and communicate with the consumer ensuring safety is maintained while meeting consumer individual needs.
• Responsible for patient care outcomes on shift measured by the following Key Performance Indicators: Police Wait times, Door to Chair time, Patient and Employee Safety, and Seclusion & Restraint.
• Facilitates regular shift meetings to give updates, provide training and guidance, and address any concerns with staff. Identifies any performance issues of individual Behavioral Health Specialist staff. Collaborates with staff to be more actively engaging with consumers.
• Partners on assigned shifts to provide clinical supervision and to oversee the quality of care. Ensures that the BHS team is in compliance with Joint Commission Standards, training, and medical testing.
• Participates in committees to oversee the quality of care and participates in quality improvement activities and initiatives.
• Provides on-going training and education on safe clinch and seclusion/restraint techniques to employees in real time as needed. Provides regular guidance/training for employees on safe clinch and seclusion/restraint techniques. Performs and documents monthly seclusion/restraint drills and debriefs with involved staff on assigned shifts.
• Responsible for all supervisor duties for assigned staff including timecard approvals, PTO approvals, performance management, and disciplinary actions. Partners with Management on complex and escalated employee issues.
• Performs all other duties as assigned.

What You'll Bring:

• High School Diploma or Equivalent
• 3 years of behavioral health or related experience
• 1 year of supervisory and/or Lead experience
• Certified in Safe Clinch
• Must be able to perform Safe Clinch patient restraint techniques
• The Company has a mandatory vaccination policy. All successful applicants must be fully vaccinated, including showing proper documentation, or otherwise be exempt pursuant to the Company’s exemption process prior to their start date as a condition of employment
• State of Virginia Fingerprint Clearance
• Must be able to pass Virginia Department of Behavioral Health & Developmental Services (VA DBHDS) background check
• Must be able to pass Virginia Department of Social Services (VA DSS) Office of Background Investigations - Central Registry Search
• Must be able to obtain a Food Handlers Card for the State of Virginia (BHS/RSS positions)
• Physical Requirements
  • Safely perform physical interventions (e.g., standing, pivoting, reaching, kneeling, lowering to the floor, and supporting another person’s weight)
  • Lift, push, pull, or carry up to 50 lbs. occasionally
  • Tolerate prolonged walking, standing, and observation in a fast-paced environment
  • Work with individuals who may exhibit agitation, aggression, or unpredictable behavior

It would be great if you had:

• Certified Trainer (Safe Clinch, CPR First Aid, Therapeutic Options, etc.), with 1 year of instructional teaching experience.
• 5 years of behavioral health experience.
• Completion of BHT certification.
• 2 years of previous supervisory experience.

What We Offer:

Full-time only:

• Employees (and their families) are offered comprehensive health insurance, including Medical, Dental, Vision, Accident, Critical Illness, and Hospital Indemnity
• CHS pays for Basic Life, AD&D, Short and Long-Term Disability
• Voluntary Life insurance option for employees and their families
• Health Savings Accounts (with $1,000 to $2,000 employer contribution depending on plan)
• Flexible Spending Accounts (health care and dependent care)
• 401k company match after 6 months (50% of deferrals up to 6% of compensation)
• Generous PTO starting at 160 hours accrued annually and 12 recognized company holidays
• Company‑paid parental leave available to eligible employees

All employees (Pool, Part-time and Full-time):

• Employee Assistance Program to help with confidential emotional support, work life solutions, financial solutions, legal assistance, or online support
• After 90 days, you are auto enrolled in the 401k Plan 

Connections Health Solutions is proud to be a Second Chance Employer.

EEO Statement

Connections Health Solutions is an equal opportunity employer. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law. We are committed to creating an inclusive and welcoming environment for all employees and applicants.

Recruitment Fraud Warning

Connections Health Solutions has been made aware of individuals impersonating our recruiters and issuing fraudulent interview invitations and job offers.

Please note:

• Official communications come only from an email address ending in @connectionshs.com.
• We will never extend an offer without completing our formal interview process.
• We will never ask candidates to pay fees, purchase equipment, or send money as part of the hiring process.

If you receive a suspicious communication claiming to represent Connections Health Solutions, please contact myRecruiter@connectionshs.com  to verify its authenticity before responding.