Shift Supervisor

We’re not just behavioral health people—we’re crisis people.   Connections Health Solutions is a leading provider of immediate-access behavioral health crisis care. Our team combines medical and recovery-oriented treatment to stabilize individuals in crisis and connect them to community-based resources for ongoing recovery.     Founded by emergency room psychiatrists Dr. Chris Carson and Dr. Robert Williamson, our model is physician-led and data-driven, drawing upon more than 15 years of crisis care expertise. Recognized by SAMHSA and the National Council for Mental Wellbeing as a national best practice, we’ve delivered invaluable treatment to hundreds of thousands of individuals facing crises. Our commitment remains consistent, to improve access, inspire hope, and provide the right support.     Our values shape our decisions, define our culture, and foster continuous learning and growth.     We accept people as they are, creating safe spaces where they feel valued and respected. We inspire hope by walking with people side-by-side, showing them grace and compassion. We act with intention, holding ourselves and each other accountable, and doing the right thing. We work as one team, trusting and supporting each other. We embrace change and innovation, striving to find better ways to fulfill our mission.    We are on a mission to change the face of behavioral health. Help us save lives and make a difference.   

What You'll Do:

The Shift Supervisor provides operational and administrative oversight of the facility on assigned shift or unit with a focus on process and ensuring the most efficient care of patients and resources.  Ensures that patients move through the facility to the appropriate level of care.

• Oversees the operation of the assigned unit and shift to ensure the clinical team is operating efficiently, smoothly, and consistently to support high-quality clinical care and outcomes.
• Oversees the operation, organization, and flow of patients through the unit and facility; including but not limited to delegating work assignments for all disciplines, and supporting admissions, transfers, and discharges to and from the unit. Acts as the on-site resource for the clinical staff, individuals, family members, or community stakeholders.
• Responsible for ensuring all clinical staff are following Utilization Management and Revenue Cycle Management guidelines to ensure correct coding and billing of services.
• Manages escalated concerns/problems from internal and external stakeholders. Actively assess and manage barriers that impact patient flow through the facility.
• Ensure compliance with policies, procedures, all standards of practice, and the requirements of regulatory and accreditation agencies.
• Assists with training and orientation of new staff to unit processes and procedures. Partners with discipline manager to ensure full orientation to position.
• Utilizes de-escalation procedures and theories to assist in providing a safe milieu. Utilizes skills effectively to describe and demonstrate roles and responsibilities relative to safety
• Partners with clinical and administrative managers to identify and manage performance and behavior issues.
• Is trained in and able to perform Safe Clinch techniques and provide oversight and guidance.
• Performs all other duties as assigned.

What You'll Bring:

• At least 5 years’ experience as a direct clinical care provider in Nursing, Social Services, Administrative or Milieu support (BHS/RSS)
• 2 years of leadership experience
• Demonstrated leadership experience and ability to encourage cross-functional and multi-disciplinary partnership
• High School Diploma or equivalent
• Working understanding of utilization management and revenue cycle management in the behavioral health setting
• Must be able to perform Safe Clinch patient restraint techniques
• Must be able to obtain a Food Handlers Card for the State of Washington (BHS/RSS positions)
• The Company has a mandatory vaccination policy. All successful applicants must be fully vaccinated, including showing proper documentation, or otherwise be exempt pursuant to the Company’s exemption process prior to their start date as a condition of employment
• Complete all credentialing requirements within the required time period, including but not limited to obtaining a National Provider Identifier (NPI), Medallion enrollment, Medicare enrollment, and any other necessary credentials as required for the role

It Would Be Great if You Had:

• At least 2 years of clinical work experience in a crisis behavioral health setting
• 3 years of leadership experience 

What We Offer:

Full-time only:

• Employees (and their families) are offered comprehensive health insurance, including Medical, Dental, Vision, Accident, Critical Illness, and Hospital Indemnity
• CHS pays for Basic Life, AD&D, Short and Long-Term Disability
• Voluntary Life insurance option for employees and their families
• Health Savings Accounts (with $1,000 to $2,000 employer contribution depending on plan)
• Flexible Spending Accounts (health care and dependent care)
• 401k company match after 6 months (50% of deferrals up to 6% of compensation)
• Generous PTO starting at 160 hours accrued annually and 12 recognized company holidays

All employees (Pool, Part-time and Full-time):

• Employee Assistance Program to help with confidential emotional support, work life solutions, financial solutions, legal assistance, or online support
• After 90 days, you are auto enrolled in the 401k Plan

Connections Health Solutions is proud to be a Second Chance Employer.

Actual compensation is based on relevant experience, education, internal equity, and budget.

Kirkland, Washington Pay Range$38.50—$44 USD

EEO Statement

Connections Health Solutions is an equal opportunity employer. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law. We are committed to creating an inclusive and welcoming environment for all employees and applicants.

Recruitment Fraud Warning

Connections Health Solutions has been made aware of individuals impersonating our recruiters and issuing fraudulent interview invitations and job offers.

Please note:

• Official communications come only from an email address ending in @connectionshs.com.
• We will never extend an offer without completing our formal interview process.
• We will never ask candidates to pay fees, purchase equipment, or send money as part of the hiring process.

If you receive a suspicious communication claiming to represent Connections Health Solutions, please contact myRecruiter@connectionshs.com  to verify its authenticity before responding.