Client Service Specialist

AXS connects fans with the artists and teams they love. Each year we sell millions of tickets to thousands of incredible events – from concerts and festivals to sports and theater – at some of the most iconic venues in the world. Since our founding in 2011, we’ve consistently pushed the industry forward and improved experiences for fans, making it easier than ever to discover events, find the perfect seats, and enjoy unforgettable live entertainment, and we continue to lead the evolution of our industry today.

We’re passionate about improving the fan experience and providing game-changing solutions for our clients, and we’re always looking for smart, motivated people to help make it happen. Bring your enthusiasm, your big ideas, and your desire to team up with some of the best and brightest in technology and entertainment.  

The Role

Our new Client Services Specialist II for the Sports and Subscriptions division at AXS will provide front-line, top-notch service and support for clients nationwide. This role acts as a relationship manager and tech support; advises, assists, and advocates for ticketing venue partners and provides support for all products and services.

What Will You Do?

• Work with client Box Office/Ticketing managers to develop a deep understanding of each client/venue and its unique challenges.
• Develop expertise on all products/services, remaining current with all new releases.
• Respond to support and service requests from client/venue.
• Facilitate the sharing of best practices, offering advice on event and promotion configuration.
• Track and report all client interactions to ensure consistent, high-quality service.
• Troubleshoot and resolve or escalate technical support issues.
• Assist with event and promotion configuration for full-service clients.

What Will You Bring?

• High School Diploma or its equivalency (BA/BS Degree Preferred)
• 2-4 years Live event ticketing and event programming experience
• Proficiency with Microsoft Office including Word, Excel, and Outlook.
• Proven ability to quickly master new end-user software applications.
• Demonstrated written and verbal communication skills.
• Ability to provide service in a fast-paced, high-pressure environment.
• Ability to successfully handle multiple priorities and complete tasks in a timely manner.

At AXS, we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but can't "check every box" in the job description, we encourage you to apply anyway. You may be the right candidate for this or other roles.