Banking Consultant

About Us

At Suncorp Bank you can build a career with exceptional growth potential, within a culture of purpose and belonging. As part of the ANZ Group, when you apply to join Suncorp Bank, you'll be directed to ANZ systems and receive correspondence and notifications from ANZ as part of the recruitment process.

About the Role

As an S&S Banking Consultant, you are to provide outstanding levels of sales and service supporting customers via Face-to-Face interaction and inbound & outbound calls with Everyday Banking enquiries, account openings and/or processes while balancing team, customer, risk and performance outcomes.

Suncorp Bank encourages continual learning and adaptation to the latest digital customer engagement tools. You will be part of a team that values digital empowerment & digital fluency; we help customers transition to a more convenient banking experience by giving them confidence in using digital banking options. We are committed to a future-forward culture, blending personal relationships with cutting-edge digital solutions.

Role Location: Westfield Shopping Centre, Shop 216-217, Cnr Gympie & Hamilton Roads, Chermside QLD 4032Role Type: Permanent**,**  Part Time
Note: All training required will be up to full time hours (first 3 months)

Monday: 09:30 AM - 01:30 PM = 4.00 hours 
Tuesday: 09:30 AM - 01:30 PM = 4.00 hours 
Wednesday: 09:30 AM - 01:30 PM = 4.00 hours 
Thursday: 09:30 AM - 01:30 PM = 4.00 hours 
Friday: 09:30 AM - 01:30 PM = 4.00 hours  
Saturday: Not Rostered
Sunday: Not Rostered 
Total Weekly Rostered Hours: 20.00 hours  

What will your day look like?

As an S&S Banking Consultant, you will:

• Deliver customer obsessed service that drives customer satisfaction and first call resolution.
• Provide timely and accurate information on Everyday Banking enquiries, account openings and processes via telephone and/or online channels.
• Support and educate customers on how to use our digital platforms for personal banking,
  empowering them to self-serve with online banking features.
• Provide support for digital onboarding processes, ensuring a seamless experience for new
  customers to make the most of their banking
• Demonstrate the ability to listen, build trust and ask the right questions to exceed cutomers expectations nd imporove customer outcomes, resulting in strong NPS outcomes.
• Contributes to a team culture that is balanced across people, customer, risk, and performance.
• Ensures compliance with all internal policies and procedures and external requirements, including legislative requirements such as Privacy and FSRA as well as the Underwriting Guidelines.

What will you bring?

To grow and be successful in this role, you will ideally bring the following:

• Experience in delivering high-quality customer experience.
• Comfortable with digital customer service platforms to assist customers in real-time
• Ability to navigate and troubleshoot common digital banking applications and mobile services with customers
• Understanding of digital verification and ID validation systems used in customer onboarding
• Proficiency in digital payment technologies, such as mobile wallets and online payments
• Ability to handle and assist with digital banking queries, empowering customers to manage their accounts online

You’re not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we’d love to hear from you.

So why join us?

From the moment you join ANZ, you'll be doing meaningful work that will shape a world where people and communities thrive.

But it's not just our customers who'll feel your impact. You'll feel it too. Because at ANZ, you'll have the resources, opportunities, and support you need to take the next big step in your career.

We're a diverse bunch at ANZ in different roles, different locations, doing different things. That's why we have a range of flexible working arrangements, so our people can 'make work, work for them'. We also provide a range of benefits including access to health and wellbeing services and discounts on selected products and services from ANZ and more.

At ANZ, you'll be part of an organisation where the different backgrounds, perspectives and life experiences of our people are celebrated. That's because we're committed to building a workplace that reflects the diversity of the communities we serve. We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you're a candidate with a disability or access requirement, and have an enquiry about the support provided, please let us know on your application or visit ANZ Accessibility and Inclusion Programs for alternate contact methods.

To find out more about working at ANZ, visit https://www.anz.com.au/careers. You can apply for this role by visiting ANZ Careers and searching for reference number 122799 .
 

Job Posting End Date

13/10/2026, 11.59pm, (Melbourne Australia)