Implementation Manager

Who We Are:

Exiger is the AI partner for supply chain and procurement automation. Its centralized 1EXIGER.AI platform allows organizations to manage their entire operating network, from parts to suppliers, regulators, and customers, through an autonomous agentic workforce that learns, adapts, and augments with every decision. The AI-native platform, combined with the largest supply chain knowledge asset, empowers 550+ global customers, including 150 Fortune 500 and 80+ government and defense industrial organizations, to act first. Exiger is FedRAMP® authorized and a 2x Leader in Gartner® Magic Quadrant™ for Supplier Risk Management.

Implementation Manager

Location: McLean, VA or Richmond, VA

Work Environment: Hybrid

Role Summary:

The Implementation Manager will work closely with clients, project teams, and internal stakeholders to define implementation strategies, manage project timelines, and deliver results that exceed client expectations. This position effectively establishes, maintains, builds and manages client relationships at all levels to ensure Exiger core product offerings are deployed successfully per contractual requirements. The individual will lead client interactions from contract signature until implementation completion The ideal candidate must have excellent project management skills , be client and solution focused with the understanding that the client's best interests are served through seamless delivery.

What You'll Do:

• Lead and manage the full implementation lifecycle, from initial client onboarding to successful deployment of Exiger's solutions.
• Serve as the primary point of contact for clients during the implementation phase, building strong relationships and ensuring client satisfaction.
• Drive internal process focused initiatives ensuring consistent standards are adopted across the practice
• Provide comprehensive training and support to clients to ensure effective adoption and use of Exiger’s products.
• Prepare and deliver detailed project documentation; providing timely and accurate reporting regarding implementation status both internally and externally.
• Maintain a thorough knowledge of Exiger’s Core products, services and strategic services
• Ad-hoc and other projects and responsibilities may be added at the manager's discretion
• Work closely with internal teams, including sales, product management, engineering, and customer support, to ensure a seamless transition from sales to implementation and implementation to customer success.