Salesforce Administrator

YOUR IMPACT 

We are seeking a Salesforce Administrator to join our team focusing on the administration of our Salesforce CRM as well as other tools in the Sales tech stack. They will play an important role in the implementation of new business processes that will be done through the Salesforce ecosystem. The Salesforce Administrator should enjoy all aspects of user management, including support tickets, with user satisfaction prioritized. You will play a pivotal role in supporting the platform and helping to streamline business processes with other Sales technology tools such as Clari, ZoomInfo, Outreach, Workday, SPIFF, Chargebee etc. 

• Design, develop, and maintain scalable Salesforce solutions across Sales, Service, and Revenue Cloud platforms.
• Manage Salesforce configuration, customization, and administration including user setup, profiles, roles, permissions, and data management.
• Leverage Salesforce automation tools such as Flows and CPQ to streamline the Quote-to-Cash process.
• Build and deploy custom Apex classes, triggers, Lightning Web Components (LWC) as needed.
• Collaborate with internal stakeholders to gather requirements and translate them into effective Salesforce solutions.
• Integrate Salesforce with other business applications such as FinancialForce, Ironclad, Chargebee, and Workday Finance Management.
• Integrate with external systems using REST APIs.
• Perform regular system audits, data integrity checks, and ensure platform security best practices.
• Provide technical support and troubleshooting for Salesforce-related issues and integrations.
• Maintain proper documentation, including configuration changes, data mappings, and system architecture diagrams.
• Stay updated on new Salesforce releases and features, recommending and implementing enhancements to drive business value.

YOUR EXPERIENCE

• Bachelor’s degree or global equivalent experience preferred.
• Certified Salesforce Administrator.
• A minimum of 3 years with hands-on administration experience.
• Salesforce CPQ support experience is a plus.
• Proficiency in AI tools to improve development efficiency.
• Proactive communication including responsiveness.
• Active in the Salesforce community.
• Strong diagnostic and problem-solving skills.
• Excellent written and verbal communication skills with the ability to communicate in both technical and non-technical language.
• Excellent people skills.
• Motivated to learn and help.