Client Service Director

Who We Are

MAP | WPP Enterprise Solutions designs, builds, and operates the growth systems that competitive businesses rely on. In a world where Al is reshaping how companies drive growth, we lead clients in business transformation and marketing modernization, connecting strategy directly to execution. Our 12,000 experts in engineering and platforms, commerce, consulting, content transformation, CRM, and CX work within a unified global operating unit across 40+ markets. WPP Enterprise Solutions works alongside best-in-class partners including Adobe, AWS, Braze, Google, Microsoft, Salesforce, and Shopify, as well as innovators in AI, to deliver growth solutions tailored to the needs of our clients’ businesses.

About WPP

MAP is part of WPP, the trusted growth partner for the world's leading brands. Powered by exceptional talent and our agentic marketing platform WPP Open, WPP unites cutting-edge media intelligence and data solutions, creativity, production, enterprise solutions and expert strategic counsel. 

Are you a visionary leader with a proven track record in nurturing client relationships and driving commercial success? Do you excel at leveraging CRM technology and marketing automation to deliver exceptional results? Are you ready to lead a dynamic team, creating a lasting impact on one of our major clients?  If so, seize this opportunity to shape the future as a Client Service Director at MAP! 

What will your day look like?

As a Client Service Director, your day will be filled with strategic decision-making, problem-solving, and team leadership. You will lead, manage and grow your client workstream, ensuring that projects are delivered on time, within budget, and to the highest quality standards. You will also maintain a close relationship with client stakeholders, acting as their go-to person for any challenges that need solving.  Further, you encourage an environment of growth and optimization within the team, and you are always on the lookout for the next idea, client growth opportunity or process optimization that can increase our efficiency.  

More specifically, your tasks include: 

• Overseeing the delivery of all workstream-related projects. 
• Managing the client relationship driving day-to-day contact, ensuring high client satisfaction and being a strategic partner to the client.  
• Financial management of the account, including scoping, preparing, and reviewing revenue and profitability reports. 
• Leading the team, which may consist of Account Directors, Senior Project Managers, and Project Managers. 
• Driving cross-functional collaborations various teams, for example tech, data, creative and Strategy teams.