Product Operations Manager

Fanatics Commerce is the global leader in licensed sports merchandise, operating a vertically integrated platform that designs, manufactures, and delivers officially licensed apparel, jerseys, headwear, and collectibles for major leagues, teams, and events worldwide. With more than 900 e-commerce sites and a global omnichannel presence across digital, in-venue, and retail, Fanatics Commerce reaches fans in over 180 countries and powers official fan experiences for many of the world's most iconic sports properties.

At Fanatics, we bring our BOLD Leadership Principles to life every day - building championship teams, obsessing over fans, acting with entrepreneurial speed, and delivering with a determined and relentless mindset.

ROLE OVERVIEW

Mitchell & Ness is seeking a Product Operations Manager to own the full concept-to-consumer GTM journey, anchoring the sell-in calendar and weekly cross-functional sync while keeping Merchandising, Marketing, Product Development, and Sales aligned at every stage. This is a hands-on operations role for someone who thrives on structure, drives clarity across a sprawling multi-stage pipeline, and serves as the trusted source of truth for every product, drop, collab, and key moment from concept through launch. The Product Operations Manager delivers business and fan impact through BOLD leadership and execution excellence, leveraging data, automation, and AI-enabled insights.

HOW WILL YOU DRIVE IMPACT

Success is measured by the ability to deliver results through BOLD capabilities and measurable outcomes.

Team & Leadership Impact (Build Championship Teams)

• Partner across Merchandising, Marketing, Product Development, Sales, Sales Ops, and DAM ownership teams to ensure every stakeholder is aligned on milestones, dates, and readiness at every stage of the pipeline.
• Run the weekly DTC/GTM Cross-Functional Sync — setting the agenda, chasing owner updates across the full concept-to-consumer timeline, and driving open items to closure rather than status updates.
• Serve as the connective tissue across functions, translating operational detail for both executive leadership and functional teams through clear, recurring readiness reporting.

Fan & Customer Impact (Obsessed with Fans)

• Own and publish the rolling 90-day sell-in calendar, keeping wholesale and DTC partners aligned on dates and readiness so the right product reaches the right channel at the right moment.
• Run Consumer Launch Readiness tracking to confirm marketing, sales enablement, and asset delivery are in place ahead of key moments and collabs — ensuring fans experience launches seamlessly.
• Coordinate final asset and readiness material delivery to Retailer and Ecomm channels on schedule, closing the loop from concept to consumer.
• Track key moments and collabs against the full concept-to-consumer timeline, flagging conflicts or gaps before they become fan-facing disruptions.

Innovation & Problem Solving (Limitless Entrepreneurial Spirit)

• Maintain and continuously improve calendar and tracking infrastructure in Monday.com — building views, automations, and reporting that keep stakeholders self-serve at every stage of the pipeline.
• Apply AI tools (e.g. Claude) to accelerate calendar builds, reporting, and workflow automation, reducing manual overhead and improving the speed and quality of cross-functional coordination.
• Identify process gaps across the concept-to-consumer pipeline and design scalable operational solutions before they become recurring fire drills.
• Translate complex, multi-stage GTM workflows into simple, trusted sources of truth accessible to stakeholders at every level.

Ownership & Execution (Determined & Relentless Mindset)

• Build, maintain, and publish the rolling sell-in and consumer launch readiness calendar across all categories, anchored to upstream concept and development milestones.
• Coordinate CAD-to-image workflows feeding Merch Boards, sales email blasts, and DAM delivery in partnership with Imagery and Product Development teams.
• Help oversee in-line calendar day-to-day operations, ensuring no milestone slips through the cracks across any category or launch.
• Prepare recurring readiness reporting and fill-in materials for leadership and cross-functional partners, covering the full pipeline from concept through consumer delivery.

AI & DIGITAL CAPABILITY

We are building a future-ready organization. This role is expected to:

• Apply AI and technology to improve efficiency, quality, and outcomes
• Use data and digital tools to inform decisions and enhance performance
• Demonstrate curiosity and adaptability in adopting new technologies and ways of working
• Contribute to a culture of innovation and continuous improvement

CAPABILITIES & EXPERIENCE YOU BRING

Required Qualifications:

• 2–4 years of experience in GTM, sales/marketing operations, project management, or a comparable cross-functional coordination role.
• Proven ability to own and run a recurring meeting cadence with multiple stakeholders, driving meetings to outcomes and decisions rather than status updates.
• Strong organizational instincts with demonstrated comfort owning a calendar that an entire cross-functional organization depends on.
• Working fluency in Monday.com or a comparable project and work management platform, including views, automations, and reporting configuration.
• Demonstrated comfort using AI tools (e.g. Claude) for calendar builds, reporting, and workflow automation.
• Clear, concise written and verbal communication skills with the ability to translate operational detail for both executive leadership and functional teams.
• Familiarity with licensed apparel or headwear GTM processes is a plus.

WORK LOCATION

Select the option below that matches this role, delete the other two, and fill in every highlighted field before posting.

Hybrid: The primary place of performance of this role is the Company's office located in Philadelphia, PA subject to the Company's current hybrid work policy. This role currently requires in-office presence 3 days per week.

At Fanatics, we operate with a BOLD mindset—We Build Championship Teams, we're Obsessed with Fans, we embrace a Limitless Entrepreneurial Spirit, and we approach every challenge with a Determined & Relentless Mindset. If you're ready to contribute to a dynamic, fast-paced environment that thrives on collaboration and growth, we want you to be part of our team.

The salary range represents base pay only and does not include short-term or long-term incentive compensation. When determining base pay as part of a final compensation package, we consider several factors such as location, experience, qualifications, and training. For information about our benefits, please visit https://benefitsatfanatics.com/

Salary Range$80,500—$97,750 USD

The salary range represents base pay only and does not include short-term or long-term incentive compensation.  This salary range is specific to New York City and may not be applicable to other locations.  When determining base pay, as part of a final compensation package, we consider several factors such as location, experience, qualifications, and training. For information about our benefits, please visit https://benefitsatfanatics.com/

NYC Salary Range$88,000—$120,000 USD

At Fanatics, we operate with a BOLD mindset - We Build Championship Teams, we’re Obsessed with Fans, we embrace a Limitless Entrepreneurial Spirit, and we approach every challenge with a Determined and Relentless Mindset. If you’re ready to contribute to a dynamic, fast-paced environment that thrives on collaboration and growth, we want you to be part of our team.

ABOUT US
Fanatics is building a leading global digital sports platform. We ignite the passions of global sports fans and maximize the presence and reach for our hundreds of sports partners globally by offering products and services across Fanatics Commerce, Fanatics Collectibles, and Fanatics Betting & Gaming, allowing sports fans to Buy, Collect, and Bet. Through the Fanatics platform, sports fans can buy licensed fan gear, jerseys, lifestyle and streetwear products, headwear, and hardgoods; collect physical and digital trading cards, sports memorabilia, and other digital assets; and bet as the company builds its Sportsbook and iGaming platform. Fanatics has an established database of over 100 million global sports fans; a global partner network with approximately 900 sports properties, including major national and international professional sports leagues, players associations, teams, colleges, college conferences and retail partners, 2,500 athletes and celebrities, and 200 exclusive athletes; and over 2,000 retail locations, including its Lids retail stores. Our more than 22,000 employees are committed to relentlessly enhancing the fan experience and delighting sports fans globally.

ABOUT THE TEAM
Fanatics Commerce is a leading designer, manufacturer, and seller of licensed fan gear, jerseys, lifestyle and streetwear products, headwear, and hardgoods. It operates a vertically-integrated platform of digital and physical capabilities for leading sports leagues, teams, colleges, and associations globally – as well as its flagship site, www.fanatics.com.

Fanatics Commerce has a broad range of online, sports venue, and vertical apparel partnerships worldwide, including comprehensive partnerships with leading leagues, teams, colleges, and sports organizations across the world—including the NFL, NBA, MLB, NHL, MLS, Formula 1, and Australian Football League (AFL); the Dallas Cowboys, Golden State Warriors, Paris Saint-Germain, Chelsea FC, and Tokyo Giants; the University of Notre Dame, University of Alabama, and University of Texas; the International Olympic Committee (IOC), England Rugby, and the Union of European Football Associations (UEFA).

At Fanatics Commerce, we infuse our BOLD Leadership Principles in everything we do:
· Build Championship Teams
· Obsessed with Fans
· Limitless Entrepreneurial Spirit
· Determined and Relentless Mindset

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Fanatics will never ask candidates for money, banking information, or other sensitive personal information as part of the interview process. If you receive a suspicious message claiming to be from Fanatics recruiting, please do not respond and report it here_._