Operations Training Coordinator

Fanatics Commerce is the global leader in licensed sports merchandise, operating a vertically integrated platform that designs, manufactures, and delivers officially licensed apparel, jerseys, headwear, and collectibles for major leagues, teams, and events worldwide. With more than 900 e-commerce sites and a global omnichannel presence across digital, in-venue, and retail, Fanatics Commerce reaches fans in over 180 countries and powers official fan experiences for many of the world's most iconic sports properties.

At Fanatics, we bring our BOLD Leadership Principles to life every day - building championship teams, obsessing over fans, acting with entrepreneurial speed, and delivering with a determined and relentless mindset.

Training Coordinator Fanatics Commerce is the global leader in licensed sports merchandise, operating a vertically integrated platform that designs, manufactures, and delivers officially licensed apparel, jerseys, headwear, and collectibles for major leagues, teams, and events worldwide. With more than 900 e-commerce sites and a global omnichannel presence across digital, in-venue, and retail, Fanatics Commerce reaches fans in over 180 countries and powers official fan experiences for many of the world's most iconic sports properties. At Fanatics, we bring our BOLD Leadership Principles to life every day—building championship teams, obsessing over fans, acting with limitless entrepreneurial spirit, and delivering with a determined and relentless mindset. As we continue to scale our global platform, the Training Coordinator will play a critical role in developing and delivering Operations training programs that elevate workforce capability across fulfillment and manufacturing centers. ROLE OVERVIEW The Training Coordinator brings creativity, experience, and passion for learning to meet the evolving needs of Fanatics Commerce Operations through a blended learning platform. This role leads the coordination and facilitation of function-specific training programs, drives continuous improvement of training materials, and serves as a key partner in onboarding seasonal employees at scale. The Training Coordinator delivers business and fan impact through BOLD leadership and execution excellence, leveraging data, automation, and AI-enabled insights. HOW WILL YOU DRIVE IMPACT Success is measured by the ability to deliver results through BOLD capabilities and measurable outcomes. Team & Leadership Impact (Build Championship Teams) • Partner closely with the Learning and Development team to align Operations training programs with corporate learning initiatives, ensuring a consistent and cohesive employee experience across the organization. • Observe and evaluate individual trainers and team leaders to provide actionable recommendations that improve training efficiency, effectiveness, and overall team capability. • Attend and contribute to Fulfillment or Manufacturing Center Management Team meetings, serving as a visible advocate for learning and workforce development priorities. Fan & Customer Impact (Obsessed with Fans) • Conduct and facilitate New Hire Orientations that create a welcoming, informed, and engaged workforce ready to deliver exceptional fan experiences from day one. • Design and deliver participant-centered personal and professional improvement training courses that meet employees where they are and build skills that directly support operational performance. • Partner with Operations leaders to understand evolving business needs and translate them into targeted training solutions that keep frontline teams equipped to serve fans at the highest level. • Adapt training delivery and communication style to effectively engage a diverse, multilingual workforce, including Spanish/English bilingual facilitation where needed at applicable locations. (Limitless Entrepreneurial Spirit) • Conduct task analyses to create and validate Standard Operating Procedures, ensuring training content is accurate, current, and reflective of real operational workflows. • Continuously evaluate existing training programs and materials, identifying opportunities to modernize content and improve learning outcomes through blended and technology-enabled approaches. • Develop and maintain a systematic method for tracking training completion, cross-training effectiveness, and individual employee knowledge and skill development over time. • Bring fresh thinking to how adult learning principles are applied in a warehouse environment, piloting new methods and tools to make training more engaging and impactful. (Determined & Relentless Mindset) • Coordinate and deliver function-specific training programs across various shifts and time periods, including peak season hours, demonstrating flexibility and commitment to operational continuity. • Lead onboarding and training initiatives for seasonal employees, managing high-volume facilitation demands while maintaining consistency and quality of the learner experience. • Communicate effectively with all levels of the organization — from executive stakeholders to new hires — adapting message and method to the audience and context. • Own assigned training responsibilities with a high degree of organizational rigor, attention to detail, and follow-through, ensuring nothing falls through the cracks in a fast-paced environment. We are building a future-ready organization. This role is expected to: • Apply AI and technology to improve efficiency, quality, and outcomes • Use data and digital tools to inform decisions and enhance performance • Demonstrate curiosity and adaptability in adopting new technologies and ways of working • Contribute to a culture of innovation and continuous improvement • Highly proficient in computer usage, email, and Microsoft Office Suite, with the ability to manage training records and documentation in digital systems. • Strong organizational skills and attention to detail, with demonstrated ability to manage multiple training programs and priorities simultaneously. • Excellent leadership and communication skills, including comfort presenting and facilitating in classroom and tour environments with groups of varying sizes and backgrounds. • Situational leadership experience and knowledge, with the ability to flex style based on learner needs and operational context. • Understanding of fulfillment and manufacturing processes and operational flow, with the physical ability to work in a warehouse environment — including standing 6–8 hours per day, walking 3–5 miles per day, and lifting and carrying up to 50 lbs. • Ability to work with and train a diverse workforce across multiple shifts, including peak season schedules. • 6–12 months of experience facilitating adult learning theories and effective training principles preferred; 6–12 months of training or technical writing experience preferred. • Bilingual in Spanish/English preferred for candidates applying to Kentucky and Las Vegas locations. High School Diploma or equivalent work experience required. Select the option below that matches this role, delete the other two, and fill in every highlighted field before posting. On-site: Your work location will be onsite in . At Fanatics, we operate with a BOLD mindset—We Build Championship Teams, we're Obsessed with Fans, we embrace a Limitless Entrepreneurial Spirit, and we approach every challenge with a Determined & Relentless Mindset. If you're ready to contribute to a dynamic, fast-paced environment that thrives on collaboration and growth, we want you to be part of our team.

At Fanatics, we operate with a BOLD mindset - We Build Championship Teams, we’re Obsessed with Fans, we embrace a Limitless Entrepreneurial Spirit, and we approach every challenge with a Determined and Relentless Mindset. If you’re ready to contribute to a dynamic, fast-paced environment that thrives on collaboration and growth, we want you to be part of our team.

ABOUT US
Fanatics is building a leading global digital sports platform. We ignite the passions of global sports fans and maximize the presence and reach for our hundreds of sports partners globally by offering products and services across Fanatics Commerce, Fanatics Collectibles, and Fanatics Betting & Gaming, allowing sports fans to Buy, Collect, and Bet. Through the Fanatics platform, sports fans can buy licensed fan gear, jerseys, lifestyle and streetwear products, headwear, and hardgoods; collect physical and digital trading cards, sports memorabilia, and other digital assets; and bet as the company builds its Sportsbook and iGaming platform. Fanatics has an established database of over 100 million global sports fans; a global partner network with approximately 900 sports properties, including major national and international professional sports leagues, players associations, teams, colleges, college conferences and retail partners, 2,500 athletes and celebrities, and 200 exclusive athletes; and over 2,000 retail locations, including its Lids retail stores. Our more than 22,000 employees are committed to relentlessly enhancing the fan experience and delighting sports fans globally.

ABOUT THE TEAM
Fanatics Commerce is a leading designer, manufacturer, and seller of licensed fan gear, jerseys, lifestyle and streetwear products, headwear, and hardgoods. It operates a vertically-integrated platform of digital and physical capabilities for leading sports leagues, teams, colleges, and associations globally – as well as its flagship site, www.fanatics.com.

Fanatics Commerce has a broad range of online, sports venue, and vertical apparel partnerships worldwide, including comprehensive partnerships with leading leagues, teams, colleges, and sports organizations across the world—including the NFL, NBA, MLB, NHL, MLS, Formula 1, and Australian Football League (AFL); the Dallas Cowboys, Golden State Warriors, Paris Saint-Germain, Chelsea FC, and Tokyo Giants; the University of Notre Dame, University of Alabama, and University of Texas; the International Olympic Committee (IOC), England Rugby, and the Union of European Football Associations (UEFA).

At Fanatics Commerce, we infuse our BOLD Leadership Principles in everything we do:
· Build Championship Teams
· Obsessed with Fans
· Limitless Entrepreneurial Spirit
· Determined and Relentless Mindset

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