Software Engineering Manager

Fanatics Commerce is the global leader in licensed sports merchandise, operating a vertically integrated platform that designs, manufactures, and delivers officially licensed apparel, jerseys, headwear, and collectibles for major leagues, teams, and events worldwide. With more than 900 e-commerce sites and a global omnichannel presence across digital, in-venue, and retail, Fanatics Commerce reaches fans in over 180 countries and powers official fan experiences for many of the world's most iconic sports properties.

At Fanatics, we bring our BOLD Leadership Principles to life every day - building championship teams, obsessing over fans, acting with entrepreneurial speed, and delivering with a determined and relentless mindset.

As we continue to scale our global platform, the Engineering Manager, Financial & SCM Systems will play a critical role in owning and evolving our financial and operational technology stack to drive AI-led transformation and business performance.

ROLE OVERVIEW

We are looking for an AI-first Engineering Manager to own and evolve our Financial Systems capability, spanning our full financial and operational technology stack — ERP, order management platforms, procurement, payment systems, and the integrations that connect them. This role leads a team of SDEs, Technical and Business Systems Analysts while serving as the strategic bridge between Finance, Supply Chain, Operations, and Engineering — driving AI-led productivity and transformation as a core expectation, not a future initiative. The Engineering Manager, Financial & SCM Systems delivers business and fan impact through BOLD leadership and execution excellence, leveraging data, automation, and AI-enabled insights.

HOW WILL YOU DRIVE IMPACT

Success is measured by the ability to deliver results through BOLD capabilities and measurable outcomes.

Team & Leadership Impact (Build Championship Teams)

Cross-Functional Leadership:

• Partner with Finance, Supply Chain, and Operations to translate business needs into scalable, AI-augmented system solutions, acting as a trusted advisor who proactively surfaces AI opportunities rather than simply responding to requests.
• Lead investment conversations with senior leadership, including trade-off decisions between new capability delivery, platform stability, and AI tooling, communicating effectively across technical and non-technical audiences from engineering teams to C-suite stakeholders.
• Manage system integrators and software vendors, ensuring quality, accountability, and alignment to the AI-first roadmap, and make build-vs-buy recommendations grounded in total cost of ownership and strategic fit.

People Leadership:

• Lead and develop a team of SDEs, Technical and Business Systems Analysts, setting a high bar for AI tool adoption — ChatGPT/Claude, GitHub Copilot, Oracle AI — and coaching team members on weaving these into daily workflows.
• Build a data-driven team culture by tracking velocity, AI adoption rates, and time-to-resolution, using these metrics to drive coaching and continuous improvement.
• Develop career paths and growth plans that reflect both domain expertise and AI-first working practices, ensuring two or more team members grow into expanded scope or responsibility within a twelve-month horizon.

Fan & Customer Impact (Obsessed with Fans)

• Govern process design, configuration, and customizations across platforms to protect stability, auditability, and upgrade paths, ensuring financial and operational systems remain reliable through peak-season demand.
• Oversee UAT, release management, and production support with minimal disruption during high-volume periods, targeting zero critical incidents attributable to systems failure.
• Ensure financial and operational controls, audit readiness (SOX), and data integrity across all owned systems, protecting the integrity of every transaction that touches the fan experience.
• Drive functional stability and incident resolution, including structured root cause analysis for recurring issues, so business operations and customer-facing platforms remain uninterrupted.

Innovation & Problem Solving (Limitless Entrepreneurial Spirit)

• Drive AI-augmented delivery by identifying manual and repetitive workflows across the team and leading their replacement with AI-assisted approaches — AI-generated specs, Copilot-assisted code, AI-powered test generation, and anomaly detection.
• Set AI guardrails and standards by defining responsible-use policies, data security guidelines, and quality checkpoints for AI tool use within a financial systems context.
• Evaluate new financial technology platforms and AI tools, making build-vs-buy recommendations grounded in total cost of ownership and strategic fit.
• Measure and report AI impact by tracking productivity gains, error reduction, and time savings attributable to AI adoption, and present results and recommendations to senior leadership.

Ownership & Execution (Determined & Relentless Mindset)

• Own the technology roadmap for financial and operational systems — ERP, order management platforms, procurement, payment systems, and the integrations that connect them — aligned to business priorities and peak-season readiness.
• Balance speed, scalability, and controls with a product-oriented mindset, triaging competing demands across stability, delivery, and strategic initiatives without losing team focus.
• Deliver at least two AI-augmented workflows into production within twelve months — such as AI-assisted reconciliation, Copilot-generated integration specs, or AI-powered UAT.
• Thrive in fast-paced, high-ambiguity environments, demonstrating strong project management and process optimization instincts across functions, time zones, and organizational layers.

AI & DIGITAL CAPABILITY

We are building a future-ready organization. This role is expected to:

• Apply AI and technology to improve efficiency, quality, and outcomes
• Use data and digital tools to inform decisions and enhance performance
• Demonstrate curiosity and adaptability in adopting new technologies and ways of working
• Contribute to a culture of innovation and continuous improvement

CAPABILITIES & EXPERIENCE YOU BRING

Required Qualifications:

• 8–12+ years of ERP functional and/or technical experience, with strong hands-on expertise in Finance (O2C, P2P, GL, AR, AP) and/or Supply Chain and integrations, preferably in retail, eCommerce, or high-transaction environments with complex integration landscapes.
• Hands-on AI practitioner with active daily use of tools such as GitHub Copilot, ChatGPT/Claude, or Oracle AI — including demonstrated experience driving AI tool adoption within a team, setting standards, training others, and measuring productivity impact.
• Proven ability to lead automations leveraging cloud ERP native capabilities, low-code/no-code platforms, or AI-native tooling, with familiarity in AI risk, governance, and compliance considerations in enterprise financial systems.
• Strong understanding of end-to-end business processes and cross-system data flows, with experience across financial platforms including order management, procurement, treasury, and payment systems.
• Demonstrated ability to build and retain high-performing teams with a culture of ownership, learning, and AI-first delivery, including developing career paths that reflect both domain expertise and modern working practices.
• Exceptional prioritization and communication skills across technical and non-technical audiences, from engineering teams to C-suite stakeholders, with strong project management instincts in high-ambiguity environments.
• Experience ensuring financial and operational controls, SOX audit readiness, and data integrity across enterprise systems in complex, multi-platform environments.

WORK LOCATION

Hybrid: The primary place of performance of this role is the Company's office located in Hyderabad, India , subject to the Company's current hybrid work policy. This role currently requires in-office presence IN-OFFICE SCHEDULE — e.g. "Tuesday, Wednesday, Thursday" or "3 days per week".

At Fanatics, we operate with a BOLD mindset - We Build Championship Teams, we’re Obsessed with Fans, we embrace a Limitless Entrepreneurial Spirit, and we approach every challenge with a Determined and Relentless Mindset. If you’re ready to contribute to a dynamic, fast-paced environment that thrives on collaboration and growth, we want you to be part of our team.

ABOUT US
Fanatics is building a leading global digital sports platform. We ignite the passions of global sports fans and maximize the presence and reach for our hundreds of sports partners globally by offering products and services across Fanatics Commerce, Fanatics Collectibles, and Fanatics Betting & Gaming, allowing sports fans to Buy, Collect, and Bet. Through the Fanatics platform, sports fans can buy licensed fan gear, jerseys, lifestyle and streetwear products, headwear, and hardgoods; collect physical and digital trading cards, sports memorabilia, and other digital assets; and bet as the company builds its Sportsbook and iGaming platform. Fanatics has an established database of over 100 million global sports fans; a global partner network with approximately 900 sports properties, including major national and international professional sports leagues, players associations, teams, colleges, college conferences and retail partners, 2,500 athletes and celebrities, and 200 exclusive athletes; and over 2,000 retail locations, including its Lids retail stores. Our more than 22,000 employees are committed to relentlessly enhancing the fan experience and delighting sports fans globally.

ABOUT THE TEAM
Fanatics Commerce is a leading designer, manufacturer, and seller of licensed fan gear, jerseys, lifestyle and streetwear products, headwear, and hardgoods. It operates a vertically-integrated platform of digital and physical capabilities for leading sports leagues, teams, colleges, and associations globally – as well as its flagship site, www.fanatics.com.

Fanatics Commerce has a broad range of online, sports venue, and vertical apparel partnerships worldwide, including comprehensive partnerships with leading leagues, teams, colleges, and sports organizations across the world—including the NFL, NBA, MLB, NHL, MLS, Formula 1, and Australian Football League (AFL); the Dallas Cowboys, Golden State Warriors, Paris Saint-Germain, Chelsea FC, and Tokyo Giants; the University of Notre Dame, University of Alabama, and University of Texas; the International Olympic Committee (IOC), England Rugby, and the Union of European Football Associations (UEFA).

At Fanatics Commerce, we infuse our BOLD Leadership Principles in everything we do:
· Build Championship Teams
· Obsessed with Fans
· Limitless Entrepreneurial Spirit
· Determined and Relentless Mindset

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