Fulfillment Technology Analyst

The role

Reporting into our global warehouse technology team, this position will drive the continued implementation and ongoing maintenance/ support of our strategic warehouse management system: Infios  (Körber/HighJump) Warehouse Advantage platform. It will also sustain and support the current legacy implementation of a Dematic Matflo application until its deprecation and transition to the strategic product. This position will be based in our facility in Derby, UK, but with a wider Global perimeter as part of a network of analysts supporting WMS across all HelloFresh Group sites.

Above all, we are looking for people who will make HelloFresh better. We believe there are many different ways of developing skills and we love diverse experiences! So even if you don’t “tick all the boxes” but think you’d thrive in this role, we would really like to learn more about you.

What you’ll do

• Support all areas of the HelloFresh warehouse management system (WMS) application [Infios (Körber/HighJump) Warehouse Advantage and DAI/Dematic WMS (Matflo)] for assigned facilities including:
  • Acting as super user and level one support for the warehouse end-user community in supporting any technical or functional issues 
  • Managing system configuration based on operations team direction
  • Facilitating end user training where needed and assisting in System Standard Operating Procedure (SOP) documentation
  • Overseeing user menu profile and security setup for the application based on operations functional roles
  • Participating in requirements definition and technical design of any HelloFresh driven product enhancements to the application with either the vendor or our consulting partners
  • Coordinating and executing all required QC/ integration/ user acceptance testing activities in support of the application with fellow colleagues based in other geographies
  • Working with other global WMS technology colleagues in trouble shooting or managing changes to WMS integrations to other platforms
• Represent the Global WMS Technology team area as needed with any cross functional initiatives and working with colleagues in operations, automation, procurement, or upstream enterprise technology
• Understand all available Global WMS  Technology team reporting tools and create reports that enable improved operation visibility and performance
• Help maintain the deployment, support and service coordination for associated hardware devices like RF scanners, tablets and workstations
• Coordinate with a regional infrastructure manager to help support local network services as needed