Operations Coordinator

The Role

At HelloConnect, you will be part of a dynamic team that embraces innovation and leverages advanced technology to create exceptional experiences. Our culture is built on collaboration, continuous learning, and a commitment to excellence. You’ll have the opportunity to work on impactful projects, develop your skills, and grow within a supportive environment that values diverse perspectives and experiences.

In this role, you will take on a key responsibility in ensuring that customer orders are processed accurately, efficiently, and on time. You will own the daily end-to-end execution of customer orders, from preparing and validating order files through system upload, fulfillment release, and final confirmation. The role combines order management, logistics coordination, operational reporting, and data analysis. The ideal candidate is highly analytical and detail-oriented, with a strong focus on data accuracy and operational excellence. They will manage daily exceptions, investigate discrepancies, proactively identify operational risks and improvement opportunities, and translate data-driven insights into effective actions, contributing to our ongoing efforts to drive business success and enhance customer satisfaction.

We’re looking for passionate individuals who can bring their unique skills and ideas to the table. Even if you don't meet every requirement but believe you’d excel in this role, we’d love to hear from you!

What you’ll do

• Coordinate daily order processing and fulfillment, ensuring customer orders are handled accurately and within established timelines.
• Review, validate, and maintain order data to ensure completeness, accuracy, and alignment with operational requirements.
• Manage order updates, inventory exceptions, and fulfillment changes, ensuring issues are accurately documented and resolved in a timely manner.
• Analyze operational data to identify discrepancies, recurring issues, trends, and opportunities for process improvement.
• Maintain accurate operational trackers and reports, providing clear and actionable summaries to support team visibility and decision-making.
• Collaborate with internal teams and external partners to investigate and resolve order, inventory, and fulfillment-related issues.
• Monitor order progress and operational deadlines, proactively identifying potential delays or risks and taking appropriate action.
• Communicate risks, delays, discrepancies, and unresolved issues clearly and proactively to relevant stakeholders.
• Maintain accurate and up-to-date process documentation, including trackers, procedures, and other operational resources.